IT Field Engineer Apprentice TDM GROUP LIMITED

Our Client is an IT services company, specialising in hosting, outsourcing and consultancy services. They are looking for an IT support Apprentice to join their Field Engineer team to provide first and second line support, and to help deliver projects and provide support to clients both over the phone and face-to-face.

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Closing date: 05 Oct 2017

Apprenticeship summary

  • Annual wage

    £20,000.00 - £25,000.00

  • Working week

    Monday - Friday 9am - 5:30pm

    Total hours per week: 37.50

  • Apprenticeship duration

    2 years

  • Possible start date

    09 Oct 2017

  • Date posted

    24 Aug 2017

  • Apprenticeship level

    Higher Level Apprenticeship

  • Reference number

    VAC001301518

  • Positions

    1 available

Our Client is an IT services company, specialising in hosting, outsourcing and consultancy services.

They are looking for an IT support Apprentice to join their Field Engineer team to provide first and second line support, and to help deliver projects and provide support to clients both over the phone and face to face. 

KEY DUTIES

  • Configuration - all aspects of desktop/server hardware installation and builds, delivery to customer environment.
  • Repairing or troubleshooting faulty equipment, installing and configuring hardware and software
  • Resolving first line user support requests onsite and over the phone
  • Responsible for travelling to client sites, in and around the UK, to deal with issues which require an onsite presence and for project work.
  • You will be required to play an active role in the team, remaining flexible to support others in busy periods and be prepared for working long periods away from home. Long journey times may also be involved.
  • Work as part of a team to deliver projects.
  • Working in data centres to install new racks, servers, storage and network devices.
  • To undertake any other duties that may reasonably be required providing assistance to remote engineers.

Requirements and prospects

Desired skills

  • Ability to work independently and maintain a high degree of self-motivation
  • Team work skills
  • Organisational skills
  • Good written and oral communication skills
  • High proficiency in English; both spoken and written
  • Preferred knowledge - Windows Server 2008, 2012; Networking, Active Directory, Apple/MAC, devices, Citrix
  • Excellent knowledge of desktop operating systems (XP, Vista and Windows 7,8 & 10), MAC OS and Microsoft Office
  • Experience of the installation and configuration of peripheral devices; e.g. Network Printers, ADSL Routers, and LAN Switches
  • Data Centre Experience recommended
  • CCNA would be beneficial

Personal qualities

  • Adaptability and flexibility
  • Professionalism
  • Positive attitude and energy
  • Mature, calm person
  • Demonstrate a confident, proactive approach which drives development for the company's clients including rationalising improvement opportunities.
  • Thorough, pays attention to detail.
  • Versatile, adaptable, able to handle changes to objectives, scope and area of responsibility.
  • Able to work well under pressure and independently.
  • At least 1-2 years' experience in a 1st Line, client facing support role
  • You must have a valid UK driving licence

Qualifications required

5 GCSEs (ideally A* - C) including Maths and English. A IT graduate with a minimum 2:2 degree will be desirable not essential.

Future prospects

Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career. AFTER THE APPRENTICESHIP Over 90% of our Apprentices move on to permanent full time employment in the tech industry. There are also opportunities to extend your training with a higher level Apprenticeship programme. Just IT have already helped over 1000 young people kick-start their tech and digital careers with an Apprenticeship.

About the employer

Our Client is an IT services company, specialising in hosting, outsourcing and consultancy services.

Employer

TDM GROUP LIMITED

Address

30

Great Guildford Street

London

SE1 0HS

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Training provider

You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.

Your training will include gaining internationally recognised Level 4 IT qualifications.

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider

JUST I.T. TRAINING LIMITED

Applications for this apprenticeship are being processed by Just I T Training Limited


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Closing date: 05 Oct 2017