Apprentice Customer Service Practitioner with Alexandra MWUK LIMITED

You will be responsible for providing excellent customer service however the customer chooses to contact us. We are looking for a self-motivated and enthusiastic individuals to provide an outstanding level of customer service by identifying the customer needs and providing the best customer experience for each enquiry.

Sign in to apply

Closing date: today

Apprenticeship summary

  • Annual wage

    £9,750.00

  • Working week

    37.5 hours per week, Monday to Friday (rotating between 08:00-18:00 shift pattern)

    Total hours per week: 37.50

  • Apprenticeship duration

    18 months

  • Possible start date

    23 Sep 2017

  • Date posted

    24 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001301105

  • Positions

    5 available

Customer service is at the heart of our business and your experience in this team will provide you with core skills and knowledge to continue your career in customer service or beyond. At Alexandra Customer Service Advisors have progressed to leadership positions and roles in our Sales, Commercial, Operations and Digital Teams.

As part of a multimedia customer services team, you will be responsible for providing excellent customer service however the customer chooses to contact us. We are looking for a self-motivated and enthusiastic individuals to provide an outstanding level of customer service by identifying the customer needs and providing the best customer experience for each enquiry.

Key responsibilities:

  • Respond proactively to resolve the customer query first time through a professional, approachable and warm service via telephone, webchat or email.
  • Understand the customer needs demonstrating excellent communication skills.
  • Establish and build good working relationships with both your colleague and customers.
  • Use product knowledge to identify and supply the right uniform solution for your customer.
  • Process orders accurately and securely.
  • Any other duties which may reasonably be requested from time to time.

£9750.00 per annum rising to £17762.50 to £18532.75 per annum on successful completion of probation (assessed at 6 months).


Requirements and prospects

Desired skills

  • Takes ownership, seeing tasks through to the end
  • Builds positive, trusted relationships
  • Accurate typing skills
  • Brand ambassador
  • Role model behaviour

Personal qualities

  • Enjoys helping people
  • Friendly communication skills
  • Proactive in improving service and processes
  • Willing to learn and develop

Qualifications required

GCSE (or equivalent) grades A*-C in English and Maths.

Future prospects

To progress within the company.

Things to consider

£9750.00 per annum rising to £17762.50 to £18532.75 per annum on successful completion of probation (assessed at 6 months).

About the employer

Alexandra is the market leading provider of workwear in the UK with a 160 year history and Royal Warrant. The business is focused on further strong growth in both domestic and international markets. By joining Alexandra you will become part of Tailored Brands Corporate Workwear Division with our sister brands, Dimensions, Yaffy and Twin Hill. Customer service is at the heart of our business and your experience in this team will provide you with core skills and knowledge to continue your career in customer service or beyond. At Alexandra Customer Service Advisors have progressed to leadership positions and roles in our Sales, Commercial, Operations and Digital Teams.

Employer

MWUK LIMITED

Address

West Park House

Midland Way

Bristol

BS35 2NT

You must have JavaScript enabled to view a map of the location


Training provider

  • Level 2 Customer Service Practitioner Standard
  • Level 1 Functional Skills (where applicable)
  • Full on the job training
  • Visits from college assessor

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

WESTON COLLEGE OF FURTHER AND HIGHER EDUCATION

Applications for this apprenticeship are being processed by Weston College

Contact

Jane Deane 01934 411594 jane.deane@weston.ac.uk


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.


Sign in to apply

Closing date: today