Information Technology Systems Apprentice Hospitaler Of St John Of God

To assist the users of the Charity’s IT systems with their queries and provide support where required.

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Closing date: today

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday to Friday, exact shifts TBC.

    Total hours per week: 37.50

  • Apprenticeship duration

    24 months

  • Possible start date

    25 Sep 2017

  • Date posted

    24 Aug 2017

  • Apprenticeship level

    Higher Level Apprenticeship

  • Reference number


  • Positions

    1 available



Provide first line support to the users of the Charity’s IT Systems:

  • Be the first point of contact for all enquiries, both via phone and the internal helpdesk system
  • Log all telephone support calls within the helpdesk system, ensuring that all relevant information is captured and correctly prioritised
  • Monitoring the helpdesk system for incoming requests, and action for support or additional information
  • Ensuring that all issues are progressed to meet agreed SLA targets
  • Ensuring that all issues are kept up to date and the customer is informed of the progress
  • Ensuring that all issues are updated with the full resolution details prior to closure

Assist in managing the network infrastructure and particularly the equipment running thereupon, to ensure user functionality during normal hours:

  • Work to try and ensure as far as practicable that the Charity’s local and Wide Area networks operate at peak efficiency
  • Assist where necessary to ensure that the central and remote based server equipment is available at all times
  • Work to try and ensure that the equipment and systems provided meet the needs of both the Charity and end users
  • Assist in ensuring that all software and systems are kept up to date as regards security patches and service packs

Support regular maintenance programmes and implement appropriate “housekeeping” tasks:

  • Conduct an effective routine and responsive maintenance programme

Assist in development and delivery of IT solutions throughout the network, making the best use of available resources:

  • Keep pace with advances in technology and provide recommendations as to future development of the Charity’s systems

Assist in trying to ensure compliance with IT related legislation and internal IT related policies and procedures:

  • Identify and report any breaches in Data Protection Act compliance as encountered in carrying out job role
  • Monitor use of hardware and software including licencing

Maintain an asset register of all ICT equipment owned by the Charity, ensuring that each item is identifiably linked to the register:

  • Maintain an accurate and up to date inventory of all computer and network equipment
  • Monitor use of hardware and software including licensing
  • Maintain systems for ICT resource management

Maintain safe and acceptable systems of working, including security and virus protection:

  • Assist in monitoring the effectiveness of anti-virus software and dealing with any outbreaks effectively

Be aware of your responsibilities under the Charity’s Health and Safety policy, taking all possible steps to ensure a safe working environment:

  • Maintain a safe working environment
  • Report all incidents or potential hazards

Be familiar with and adhere to internal and external policies:

  • Ensure relevant standards are followed and maintained
  • Maintain good working knowledge of relevant standards in order to implement safely and appropriately

Continuous self-development to ensure knowledge and skills are relevant to the service:

  • Keep up to date with skills and knowledge
  • Attend mandatory and relevant training
  • Attend other training and development activity where appropriate
  • Participate in development reviews
  • Read and seek to understand all relevant communication e.g. staff handbook, written communication, marketing literature

Actively support the vision, philosophies and values of the Charity:

  • Promote the core values of the Charity i.e.  respect, compassion, hospitality, justice and trust
  • Act in a non-discriminatory manner
  • Maintain confidentiality at all times
  • Undertake any other duties that are in keeping with the values of the Charity that you have the skill/ability to carry out


Requirements and prospects

Desired skills

  • Knowledge of Microsoft and other prominent manufacturers’ systems, networks and software
  • Experience of installing and managing security and virus protection systems and software
  • Ability to communicate and explain computer systems and procedures to non-technical staff
  • An ability to demonstrate the core values of the Charity
  • Car Owner / Willingness to Travel
  • Experience of installing and configuring computer hardware and software
  • An understanding of health and safety regulations and best practice regarding ICT

Personal qualities

  • Analytical and problem solving skills
  • Be flexible and able to meet deadlines

Qualifications required

Relevent A levels; a level 3 apprenticeship or other relevant qualifications; relevant experience and/or an aptitude test with a focus on functional maths.

Future prospects

An opportunity to secure long-term employment within a highly recommended and versatile organisation

Things to consider

Do you meet the entry criteria?

About the employer

Saint John of God Hospitaller Services is a national charity helping vulnerable people to lead fulfilling lives and reach their potential. Over 50 services support in excess of 1,000 people throughout Great Britain to meet the needs of people with learning and physical disabilities, people with mental health problems, elderly Religious, people who have difficulties with drug and alcohol abuse and migrants who are vulnerable to homelessness.


Hospitaler Of St John Of God



Lindisfarne Court



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Training provider

The training provided will cover the Cisco CCNA 1 and 2 as well as the knowledge to pass the end point assessment.

Delivery will be classroom based with work based assessments throughout the year.

Apprenticeship standard

Digital Industries > Network Engineer

Training provider


Applications for this apprenticeship are being processed by Darlington College


Business Development Team 01325 503031

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Closing date: today