Customer Service Assistant Apprenticeship LETTERBOX4YOU LIMITED

Assisting with day to day running of the business with focus on Customer Service and dealing with enquiries via email, phone and webchat. Taking an active part in developing our online selling platforms – website, Amazon, Ebay.

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Closing date: 30 Sep 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday-Friday 9.30am- 5pm

    Total hours per week: 35.00

  • Apprenticeship duration

    1 years

  • Possible start date

    02 Oct 2017

  • Date posted

    22 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

  • Assist customers with any issues regarding orders, returns, complaints, queries, etc, via email, phone or web chat
  • Assist customers with online registration and order processing
  • Communicate promptly to resolve any sales-related issues/ queries in a professional and diplomatic manner
  • Escalate customer queries to the relevant team member when necessary
  • Responsible for providing effective support to the online team, helping to grow the e-commerce business through efficient administration
  • Ad hoc creative content

Requirements and prospects

Desired skills

  • Excellent communication skills-written and verbal
  • Attentiveness
  • Ability to Use "Positive Language"
  • Basic knowledge of Microsoft Office- Excel, Word, Outlook

Personal qualities

  • Work Ethic
  • Honesty
  • Eager and Willing to Add to Their Knowledge Base and Skills
  • Communication Skills

Qualifications required

  • GCSE English Grade C or above (or equivalent)
  • GCSE Science Grade C or above (or equivalent)
  • GCSE Math Grade C or above (or equivalent)

Future prospects

We are a fast-growing company with very exciting projects and new products in the future and new business ideas in the pipeline!

Things to consider

Location- travel

About the employer

Letterbox4you is one of the UK's online leading suppliers of multi-occupancy and individual mailboxes to individual clients, property developers, builders, and landlords. We work directly with manufacturers to produce tailor-made solutions for trade and commercial buyers. We sell our product via our website, Amazon and Ebay. We have a very strong presence on internet and social media- Facebook, Pinterest, Instagram.




Unit 1

Seven Acre Farm

Aylesbury Road

Aston Clinton

HP22 5AH

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Training provider

  • Product knowledge
  • Procedures & Processes
  • Customer Service Tools used by the business
  • Software and Applications used by the business
  • Intermediate Apprenticeship in Customer Service

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by Aylesbury College

Before you apply

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Closing date: 30 Sep 2017