Software Development Apprentice - 12610 Paloma Systems Ltd

This role would suit someone with a knowledge of computer programming and software development, someone who would like to further their knowledge of software development in a commercial working environment, but who does not wish to follow the traditional University route.

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Closing date: 30 Nov 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday-Friday, 9am-5:30pm

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    04 Dec 2017

  • Date posted

    21 Aug 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

The role is interesting and diverse, so it requires a good team player with communication skills and problem solving abilities. It involves not only learning the techniques of software development but how projects are managed and software developed in relation to the client’s requirements and time schedules.   

This position is an apprenticeship through QAA.

The training will cover:  

  • Software & Web Development Level 3 Apprenticeship, Oracle Certified  Associate, MTA Software Development Fundamentals.
  • The Key learning outcomes are C# fundamentals, Intermediate C#, Web fundamentals, Data modelling and System development fundamentals.

Main role/ responsibilities 

  • Carry out client hand-overs with a member of the sales team and give details about the team, processes and the implementation of the system
  • Using checklists follow the process to setup clients including arranging a new system, booking training dates and creating user accounts
  • Accurately log all client communication by phone and email in our client's internal Admin System
  • Liaise with internal departments to progress issues, generate quotations, book resources and generally gather information to be able to answer client queries
  • Achieve performance standards by following department processes, meeting deadlines for queries and pro-actively calling the existing client base to promote products/services
  • Maintain a high level of knowledge about our client's software in order to support our clients and log defects and enhancements that are requested by them

Requirements and prospects

Desired skills

Qualities / essential requirements

  • Experience in a customer service or customer facing role desirable
  • Experience of using MS Word, Outlook and Excel
  • General IT aptitude with ability to learn new systems quickly
  • Confident telephone manner with the ability to promote products and negotiate
  • Able to build strong working relationships both internally and with clients
  • Strong time management and organisation skills
  • Good team working skills, but with ability to take responsibility for tasks through to completion

Personal qualities

Someone with an enthusiastic and professional attitude and a commitment to learning new skills.

Qualifications required

6 x GCSE (or equivalent) at grades A-C including Maths plus GCSE English (or equivalent) at grade D or above

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Things to consider

Benefits 20 days of annual leave + bank holidays Important Information “QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

About the employer

Employer Description In summary, our client is one of the largest providers of case management and recruitment agency software in the UK. A trusted organisation that has provided safe software solutions for 25 years. They have been approved by various Police Forces and Government agencies to manage and maintain sensitive data that is reliable and safe, will not corrupt and operates on all browser based devices. The business has been delivering innovative software solutions since 1992. Our powerful, flexible and measurable systems can transform your work practice and the lives of your staff and clients. You’ll join an expanding team of a long established software company based in Brighton, close to Brighton station.


Paloma Systems Ltd



Frederick Terrace, Frederick Place



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Training provider

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship standard

Digital Industries > Software Development Technician

Training provider


Applications for this apprenticeship are being processed by QA Limited


0345 074 7825

Before you apply

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Closing date: 30 Nov 2017