IT Support Apprentice - 11590 Crypt School

Currently seeking a bright and motivated individual to join a friendly and dynamic secondary school located in the heart of Gloucester. The apprentice will report directly to the IT Manager and assist with all aspects of IT provision within the school.

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Closing date: 30 Oct 2017

Apprenticeship summary

  • Annual wage


  • Working week

    Monday – Friday 8am till 4pm, 1/2 hour lunch break.

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    06 Nov 2017

  • Date posted

    21 Aug 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Key Roles:

  • To assist in the maintenance of the School’s ICT systems
  • To assist in the installation of new and existing software across the network
  • To provide technical support for all users – students and staff
  • To assist in the maintenance of the School’s ICT systems
  • To provide support for the School servers and associated processes, including responsibility for administering backups, and ensuring email/website/printing/ remote access operates at all times;
  • To provide first-line support for PCs/laptops and RDS
  • To assist in supporting the Biometric-based systems within the School
  • To assist in maintaining stocks of all computer consumables, reporting shortages to the Senior ICT Technician and/or IT Manager
  • To take a lead in maintaining the School’s small number of iPads

Requirements and prospects

Desired skills

Qualities/ requirements 

  • Knowledge of Windows Operating System
  • Knowledge of MS Office 
  • Good command of written and spoken English
  • Ability to multi-task
  • High attention to detail and good problem solving skills
  • The ability to develop good rapport with young people and staff 
  • Excellent communications skills
  • Willingness to work as part of a team
  • Well organised and good time management skills
  • A "can do" attitude.
  • Show commitment and enthusiasm about starting their IT career

Personal qualities

Someone with an enthusiastic and professional attitude and a commitment to learning new skills.

Qualifications required

You will be preferably educated to A Level or equivalent
You will preferably have at least 5 GCSE's (C and above) including Maths and English 

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Things to consider

The job will involve daily interaction with both staff and pupils in what will be an integral and essential role within the school. This is a new role within the school and we are looking for an individual who will seize the opportunity to develop and thrive in a busy school environment. Benefits • Increased holiday for length of service • Childcare vouchers • On-site Gym out of working hours • Cycle Scheme • Workplace pension scheme • Onsite parking

About the employer

Employer Description This is a selective Grammar school rated outstanding by OFSTED. The school prides itself on being both friendly and supportive and is committed to all staff and pupils achieving their full potential. The school is currently going through an exciting transition with the movement from being an all-boys school in Years 7-11 to a fully Co-educational school from years 7-13. The school is also in the process of applying to build a new primary school on site. These changes will give the chosen candidate the opportunity of being part of setting up a new IT infrastructure within the new school and they will be involved in all aspects of IT from planning right through to deployment, maintenance and support.


Crypt School





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Training provider

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by QA Limited


0345 074 7825

Before you apply

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Closing date: 30 Oct 2017