Apprentice Customer Assistant/Reception EASTERN SCREEN PRINT LIMITED

This is a great opportunity to join the team at Charge Unit – Indoor Skate Park. Anyone with an interest in extreme sports would be very attracted to this role as it will involve assisting with the day to day running of the skate park as well as working closely with the clothing brand running the physical shop and online shop.

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Closing date: 30 Sep 2017

Apprenticeship summary

  • Weekly wage

    £162.00 - £282.00

    Wages explained

    The current National Minimum Wage rates are £4.05 an hour for 16 - 17 year olds, £5.60 an hour for 18 - 20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship(usually one day per week).

  • Working week

    Mon – Fri, 9.00am to 5.00pm 30 minutes paid lunch.

    Total hours per week: 40.00

  • Apprenticeship duration

    18 months

  • Possible start date

    02 Oct 2017

  • Date posted

    05 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001299999

  • Positions

    1 available

This is a great opportunity to join the team at Charge Unit – Indoor Skate Park. Anyone with an interest in extreme sports would be very attracted to this role as it will involve assisting with the day to day running of the skate park as well as working closely with the clothing brand running the physical shop and online shop.

The role will comprise of the following duties:

  • Welcoming Customers to the Skate Park.
  • Monitoring Session Times.
  • Processing Payments for sessions as well as beverages.
  • Engage with customers interested in buying from the clothing range.
  • Process face to face sales in the shop.
  • Ensuring online shop is up to date.
  • Respond to enquiries.
  • Make and receive phone calls.
  • Send and receive emails.
  • Process online orders.
  • Inform print team of orders.
  • Assist in getting orders ready for dispatch.
  • Assist with on and offline marketing of the brand.

Requirements and prospects

Desired skills

  • Good Communication Skills.
  • Good IT Skills.

Personal qualities

  • Reliable.
  • Punctual.
  • Hardworking.
  • Friendly.
  • Creative.
  • Enthusiastic.

Qualifications required

  • None required.

Future prospects

Possible permanent position at the end of the apprenticeships with progression available within this growing business.

About the employer

Screen print and embroidery is what we do at ESP with professional staff, specialising in garment screen printing and embroidery onto T-shirts, hoodies, sweaters, shirts, bags, jackets and many other printed garments and textiles. Over the years we have worked with people from small independent clothing brands to large prestigious companies in the UK and overseas. We pride ourselves on great customer service, high quality and competitive prices. Using a wide range of techniques to create the best printed and embroidered products.

Employer

EASTERN SCREEN PRINT LIMITED

Address

Unit 4

Delta Close

Norwich

NR6 6BQ

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Training provider

As well as on the job training you will complete a Customer Services Practitioner Level 2 apprenticeship standard. This may also include functional skills in English and Maths at level 1 and/or 2 depending on prior qualifications.

You will work towards:

  • Customer Services Practitioner Level 2 Apprenticeship Standard.

Functional Skills in English and Maths:

  • No functional skills to be completed if you have obtained a GCSE C and above or equivalent.
  • Functional Skills level 2 will be completed, if you have obtained a GCSE D or E grade, functional skills level 1 or equivalent.
  • Functional Skills level 1 will be completed, if you have not obtained any equivalent qualifications. Upon completing level 1 functional skills you will progress onto level 2.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

Skills Edge

Applications for this apprenticeship are being processed by Skills Edge

Contact

Calvin Goodson 07969898364 calvin.goodson@skillsedge.co.uk


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Closing date: 30 Sep 2017