Hospitality Team Member Champneys Group Ltd

Do you enjoy customer service. If so, we have a great opportunity available for you at Champneys!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    40hrs - anytime 7:30am - 9:30pm to Monday to Sunda

    Total hours per week: 40.00

  • Apprenticeship duration

    53 weeks

  • Possible start date

    18 Oct 2017

  • Date posted

    17 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

The Receptionist is responsible for the day to day running of the Reception, ensuring a high standard of service to the guests.
You will also be responsible for:
Checking-in guests on arrival and completing the correct registration procedure including offering a tour and explaining the welcome pack.

  • Receiving payment, issuing receipts and using the PDQ machine.
  • Ensure that checking guests out on departure, client accounts are settled in full, robe controls maintained and guest satisfaction is checked.
  • Preparing paperwork for the next day’s arrivals, making sure the information on the registration cards is correct, pre-payment made and allocations match the guest’s requirements.
  • Posting of charges, receiving payments, issuing receipts and the correct usage of the PDQ machine following company accounting guidelines.
  • Communicating with the guests, checking satisfaction, resolving conflicts and escalating if necessary.
  • Having an understanding of the switchboard, accepting external and internal calls and transferring them to the correct department/room.
  • Following the correct procedure to complete the “end of day”
  • Using the settlement report to balance the banking at the end of the shift.
  • Liaising with housekeeping regarding additional arrivals, departures or room moves.
  • To support with the continuous improvement in performance and profitability of reception.
  • Carrying out any other reasonable tasks allocated by Management.
  • Attend and contribute to any meetings as required.
  • Carry out general administration duties including filing, photocopying to fulfil the departmental needs.
  • Accepting external and internal calls and transferring to correct departments and guests’ rooms
  • Liaise with housekeeping regarding additional arrivals, departures and room moves.
  • Liaise with other departments on all relevant information that may affect guest satisfaction.
  • Attend training courses as required.
  • Comply with all Company Policy and Procedures
  • Any other reasonable tasks allocated by the Senior Management Team.

Requirements and prospects

Desired skills

  • Proven outstanding customer service skills
  • Ability to communicate confidently, professionally and helpfully with guests and internal colleagues.
  • Attention to detail and accuracy
  • Polite telephone manner.

Personal qualities

  • Can-do attitude with desire to provide first class service
  • Flexibility to work shifts including evenings, weekends and public holidays subject to rota as well as a willingness and ability to extend of change hours and days of work from time to time upon request and subject to operational requirements.

Qualifications required

Not needed

Future prospects

Possibility of becoming a permanent team member

About the employer

Champneys is a destination health spa chain with resorts and day spas located in the English counties of Bedfordshire, Hertfordshire, Leicestershire, Hampshire and Kent


Champneys Group Ltd


Chesham Road


HP23 6HX

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Training provider

Level 2 Hospitality Team Member - Reception Route
Maths and English Functional Skills if needed.

Apprenticeship standard

Hospitality > Hospitality Team Member

Training provider


Applications for this apprenticeship are being processed by HIT Training Ltd


Clare Johnson

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Oct 2017