Customer Service Apprentice Charles Lamb

We have an excellent job opportunity with Charles Lamb Residential. This is a great job for those who like to undertake a variety of tasks and can multi-task with ease. If you have the tangible skills and passion to join this vibrant profession, then this is the career for you!

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Closing date: 02 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday 9.00 am - 5.30 pm. Might be required to work a Saturday 9.00 am - 12.30 pm.

    Total hours per week: 37.00

  • Apprenticeship duration

    12 months

  • Possible start date

    03 Oct 2017

  • Date posted

    16 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available


  • Answer internal / external incoming calls
  • Booking customers in for appointments
  • Ensuring all messages reach the right recipients
  • Postal duties
  • Filing and maintaining internal documents
  • Managing in house computer systems
  • Meeting and greeting visitors
  • Providing refreshments
  • Sending and receiving emails
  • Dealing with customers
  • Organising and overseeing deal files adhering to regulated stipulations and guidelines

Requirements and prospects

Desired skills

  • Excellent communication skills face to face or by telephone
  • Numeracy and literacy skills
  • Confident
  • Ability to work independently and as part of a team

Personal qualities

  • Efficient
  • Ability to multi-task
  • Be able to use own initiative
  • Good knowledge of Microsoft office and Excel packages

Qualifications required

  • Must have GCSE grades A - C (or equivalent) in Maths, English and ICT

Future prospects

Progression onto a level 3 qualification

Things to consider

Can you get to and from this location on time on a daily basis ? The Apprenticeship National Minimum Wage (ANMW): From April 2017 the ANMW was set at £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

Charles Lamb Residential Lettings Ltd is a family run company that was founded by husband & wife team, Charles & Lois Lamb on the 13th March 1995. In August 2012, Hannah Lamb a 3rd Generation Portfolio Manager, took on the challenge of taking the company to the next level during the property slump. She has guided landlords through some of the toughest months ensuring they see their profits soar. Having worked in the property industry since 1999, Hannah has specialised in residential sales, acquisitions and property management, becoming an expert in her field allows her to write articles for a local publication, The North East Times.


Charles Lamb



Osborne Road

Newcastle Upon Tyne


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Training provider

  • NVQ level 2 in customer service 
  • Functional skills to be provided in maths English and ICT
  • In house training to be provided by the employer 

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Key Training Ltd


sharon lynn 07989554625

Before you apply

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Closing date: 02 Oct 2017