Customer Service Apprentice - Level 2 Robyn's Nest

Reach4Skills have a vacancy for a Customer Service Representative to study for a level 2 Apprenticeship in Customer Service.

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Closing date: 30 Sep 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Full time 30 hours Varied 7 days a week on rota

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    10 Oct 2017

  • Date posted

    16 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

You will cover and work in all aspects of the cafe. This will include;

  • Serving customers
  • Putting orders through the till
  • General cleaning duties
  • Making drinks
  • Cash handling
  • Waiting tables
  • General admin

Requirements and prospects

Desired skills

  • A confident manner and clear communication skills
  • A proven track record or interest in Customer Service
  • Good at problem solving
  • Computer Literate

Personal qualities

  • Good organisational and planning skills
  • Ability to prioritise
  • Ability to work on own initiative
  • Punctuality
  • Patience
  • Reliability
  • Trustworthiness
  • Able to work in small teams

Qualifications required

GCSE English, Maths and IT grades A-C or equivalent preferred but not essential.

Future prospects

There is plenty of career progression offered in the job.

About the employer

We are an independent cafe nestled within a busy garden centre. Robyn's Nest provides ethically sourced, quality tea and coffee, alongside fresh food and scrumptious homemade cakes. Our team is friendly and enthusiastic about what we do, with customer service at the forefront. Within this role you will learn every aspect of the day to day running of the cafe, giving you variety and the experience needed to aid you in your learning.


Robyn's Nest


Unit 11b

Moss End Garden Centre

Maidenhead Road


RG42 6EJ

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Training provider

Level 2 Diploma in Customer Service

The NCFE Level 2 Intermediate Apprenticeship programme provides learners with a wide range of knowledge and skills required to work in a customer service role. It provides learners with the skills and knowledge needed to deliver customer service, understand customers and employer organisations. Optional units in this qualification cover developing customer relationships, resolving customer complaints and providing reception services.

This qualification consists of the following mandatory units:

  • Deliver customer service
  • Understand customers
  • Principles of customer service
  • Understand employer organisations
  • Manage personal performance and development

The training is delivered via a blended learning approach 
including on-line assessments, practical observations and workshops. 

During the initial stages of the Apprenticeship a skills scan will be completed for Maths, English and ICT to assess current working levels and areas which require improvement. 

Continued learning and assessment will result in the creation of a comprehensive portfolio consisting of observations, discussion reports and statements. The Assessor will work with, and guide the Apprentice through this learning journey. 

Along with the Assessor observations, the Apprentice will be required to regularly complete independent on-line work and submit it for marking. At any point during the Apprenticeship the Apprentice will be able to view their progress and see the percentage of work completed/outstanding. 

Throughout the training, each portfolio will be quality checked to ensure consistency of marking. This is necessary to keep the standards and quality of the training at the highest level. 

At the end of the qualification the Apprentice will be issued with a certificate. There will also be the opportunity to discuss possible progression routes.

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by REACH4SKILLS TRAINING LTD


Joe Pendlebury 0333 577 1531

Before you apply

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Closing date: 30 Sep 2017