Apprentice Administrator Windsor Materials Handling

To deliver and manage high standards of customer service on a daily basis for the branch which will involve direct interaction and telecommunication with customers, visitors, other Windsor branches and the branch sales and service team.

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Closing date: 27 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday 8.30 am to 5.00 pm 30 minute lunch break and 2 15 minutes break

    Total hours per week: 37.00

  • Apprenticeship duration

    15 months

  • Possible start date

    11 Oct 2017

  • Date posted

    14 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Duties will include, but will not be limited to;


  • Liaise and assist customers personally and by telephone
  • Meet and greet visitors
  • Provide customers with account assistance, invoice queries, taking notes of breakdowns and deal with purchase orders when require
  • Delivering good customer service.


  • Answering customer service telephone calls, dealing with queries, arranging breakdown/service bookings, hire enquiries.
  • Provide full administrative support to staff within set timescales
  • Develop and maintain effective and efficient office systems and maintain a comprehensive filing system.
  • Book and process the paperwork for annual leave for the branch and record and forward absence forms to Head Office.
  • Distribute incoming post and post outgoing mail.
  • Order stationary for the branch
  • Work as a team member in a supportive, co-operative manner, sharing information and liaising with colleagues to provide support and cover when required.
  • Undertake any other duties at the request of a Manager and providing assistance to other departments.


Protean (IT system):


  • Assistance with maintaining Protean on a real time basis with best endeavours of 100% accuracy of data entry.
  • Daily entry of chargeable and non-chargeable jobs
  • Daily invoicing and completion of chargeable jobs
  • Completion of non-chargeable jobs
  • On-hire and off-hire equipment including immediate invoicing
  • Open jobs on Protean and allocate an engineer to attend any required site visits eg. Breakdowns
  • Raise organise transport and raise respective purchase order
  • Raise quotations for the Service Department
  • Raise orders/booking in of parts for the Parts Department
  • Allocation of job no’s on a ‘job by job’ basis.
  • Chasing purchase order numbers from customers

Requirements and prospects

Desired skills

Must have the following skills;

  • Good communication skills both verbal and written
  • Attention to details
  • Ability to work using own initiative within a team
  • Proactively organise and prioritise workload managing time effectively.

Personal qualities

Must have the following attributes;

  • Approachable, welcoming and confident
  • Presentable
  • Professional  telephone manner
  • Good timekeeping and attendance record

Qualifications required

GCSEs at grade A/9 – C/4 in English and Maths desirable but not essential.

Future prospects

Employment and progression within the organisation may be possible upon successful completion of the Apprenticeship and opportunities available.

About the employer

Through a mixture of originality, entrepreneurial spirit and determination, we have developed into one of the largest and most innovative suppliers of independent forklift and materials handling equipment in the UK. We understand local business, because we are one. Currently operating from twelve branches across the North, Midlands and South East, we pride ourselves on our commitment to the local community and our personable approach. When you contact us, you’re talking to local experts in both sales and service, with great knowledge of your area. And it’s this long-established ethos that’s helped us develop and retain some of our oldest clients.


Windsor Materials Handling


2 Pride Parkway

Enterprise Park


NG34 8GL

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Training provider

You will receive the following training in addition to the Apprenticeship Framework;

  • Training on Protean
  • In-house training on all company policies and procedures.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Lincoln College


Carrie Forman 01522 876284

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Closing date: 27 Sep 2017