Apprentice IT Support Technician KEY TRAINING INVESTMENTS LIMITED

Do you have a keen interest in working within an experienced IT department? Are you an IT literate individual who pays great attention to detail? If so, Key Training have the perfect vacancy for you!

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Closing date: 25 Sep 2017

Apprenticeship summary

  • Weekly wage

    £200.00

  • Working week

    Mon-Fri, 9am-5pm (1 hour lunch break)

    Total hours per week: 35.00

  • Apprenticeship duration

    12 months

  • Possible start date

    26 Sep 2017

  • Date posted

    14 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001296906

  • Positions

    1 available

Key Training is one of the leading training organisations in the UK.

Key Training helps people learn new skills enabling organisations to become more competitive and agile. They deliver high quality training, forming effective partnerships based on care, commitment, trust, innovation and fun.

Key Training are looking for an IT literate and motivated individual who pays great attention to detail to join their experienced team. Key Training has promised that the successful candidate will be supported by the senior office members who each have a wealth of experience to back them up.

Roles and Responsibilities:

  • To provide 1st line support, answering support queries via telephone, email and remote software
  • To maintain customer service for all support queries
  • To take ownership of user problems and be pro-active when dealing with user issues
  • To log all calls on a call logging system
  • Support users in the use of computer equipment by providing necessary training and advice
  • To escalate more complex calls to the group IT manager
  • To prepare new or replacement hardware for staff and learners
  • To set up new user accounts and profiles
  • To arrange replacement hardware as required
  • To install and configure computer hardware operating systems and applications
  • To monitor and maintain computer systems and networks
  • Troubleshooting system and network problems and diagnosing and solving hardware/ software faults
  • To maintain a hardware inventory across all centres by using the LogMeIn remote software
  • To update existing software images and create new images when required
  • To provide onsite support at other offices when required
  • To support the roll-out of new applications
  • To test and evaluate new technology

This is a fantastic opportunity to further your Business Administration skills and learn from a highly-experienced team. You will also be working towards a widely-recognised level 2 Qualification in Business Administration with the potential opportunity to progress onto the Level 3 Qualification after successful completion of the Level 2.

If you find this vacancy appealing and think that you tick all the boxes then please don’t hesitate to apply!


Requirements and prospects

Desired skills

  • Ability to maintain productivity of work and adhere to tight deadlines
  • Competent management of all tasks involved in this role
  • Effective communication skills with all departments and offices

Personal qualities

  • Motivated
  • Enthustic
  • Passionate about IT

Qualifications required

  • GCSE grade A*-C in Maths, English and IT (desired but not essential)

Future prospects

Permanent role available within IT department at end of the apprenticeship if successful candidate impresses.

Things to consider

With Training provided, they will become an experienced user of Microsoft Office and various other applications including Microsoft Dynamics CRM, BAPS, LogMeIn and SpiceWorks.Someone who can drive would be preferred but is not essential.

About the employer

Key Training is one of the leading training organisations in the UK. Key Training helps people learn new skills enabling organisations to become more competitive and agile. We deliver high quality training, forming effective partnerships based on care, commitment, trust, innovation and fun.

Employer

KEY TRAINING INVESTMENTS LIMITED

Address

E-Centre Office 3

Bracknell

RG12 1NF

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Training provider

  • Level 2 Qualification in Business Administration with the opportunity to move onto the Level 3 Qualification
  • Level 2 Functional Skills in Maths and English (if required)

Apprenticeship framework

Business and Administration

Training provider

KEY TRAINING LIMITED

Applications for this apprenticeship are being processed by KEY TRAINING INVESTMENTS

Contact

Azz Salam 07903880074 azz.salam@keytraining.co.uk


Other information

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour from 1st April 2017. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

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Closing date: 25 Sep 2017