Apprentice Reception/Customer Service Representative City Centre Apartments Ltd

Work as a Receptionist / Customer Services Representative for Boutique Apartments.

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Closing date: 06 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    working 8am - 5pm. 5 days per week.

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    09 Oct 2017

  • Date posted

    14 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    3 available

As the first point of contact with guests, the customer service representative will have a warm and welcoming manner and an exceptional eye for detail. Excellent communication skills are required. As a customer service representative, you must be comfortable dealing with guests and staff at all levels, you will assist with many and varied guest requirements throughout your shift, including check-in, check-out and other guest services as required.

As a customer service representative, you must be able to demonstrate high standards of spoken and written communication together with a good standard of numeracy, to ensure all relevant documentation is carried out accurately and efficiently.

You will be extremely well-presented and able to use initiative whilst displaying exceptional standards of customer care at all times.

This is a fantastic opportunity for an amicable professional who likes to be helpful.

Requirements and prospects

Desired skills

  • Have what it takes to make a difference in this customer facing role
  • Take pride in your appearance
  • Be a strong team player
  • Be able to communicate with guests and colleagues alike
  • Have strong administration skills and a clear telephone voice
  • Be eligible to work and live in the UK
  • Preferably live within commutable distance

Personal qualities

  • Ambitious
  • Organised
  • Team player
  • Energetic

Qualifications required

  • English and Maths GCSE (or equivalent)

Future prospects

Supervisor Role.

Things to consider

This is a vocational job, so you will need to want to do this type of work. There will be long hours as well as the pressure to work well and fast in in the kitchen but in return you will get a solid Job with us and grow as we grow our company. The hospitality industry is a fun industry to be part of, however it can be hard and demanding work. You will be physically active most of the time and may be expected to work evenings and some weekends. You should think about your location and whether you can get to and from your place of work, particularly if working shifts.

About the employer

The Chandlers offers luxurious one and two bedroom apartments for flexible leasing. With a short 3 minute walk to the Trinity Centre and a host of bars and restaurants to cater for all needs.


City Centre Apartments Ltd



The Chandlers



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Training provider

  • Hospitality Team Memeber - Reception Level 2 Standard.

Apprenticeship standard

Hospitality > Hospitality Team Member

Training provider


Applications for this apprenticeship are being processed by HIT Training Ltd


Scott McArthur 07813 367477

Before you apply

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Closing date: 06 Oct 2017