Print Support Apprentice RICOH UK LIMITED

We have an excellent opportunity available for a Customer Service Apprenticeship working within the Business Process Services department. This requires a well-motivated individual with good customer relationship skills to provide and maintain a high quality service for one of our prestigious clients based in London.

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Closing date: 26 Sep 2017

Apprenticeship summary

  • Annual wage


  • Working week

    Mon - Fri

    Total hours per week: 37.50

  • Apprenticeship duration

    13 months

  • Possible start date

    27 Sep 2017

  • Date posted

    12 Aug 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Working client-side you will develop the skills necessary to enable you to assist with covering various sites across London and the Home Counties, maintaining a high level of customer satisfaction by responding quickly to their requirements and ensuring service levels are achieved.

On a day-to-day basis, you will assist with a variety of duties involving reprographic, mail services and facilities including;

  • Communicating with customers via a variety of mediums
  • Mail Services
  • Binding,
  • Stock level checks,
  • Packaging and delivery of work back to the client.

This will ultimately entail you having to ensure all charging information is recorded and transferred onto the correct system as well as assisting in solving operational problems and carrying out basic maintenance tasks as necessary. You will also receive the coaching and development required for you to ensure that the print room equipment is operable during contracted hours and consistently work to achieve production deadlines.

Requirements and prospects

Desired skills

  • Proficient IT skills (mainly Word, Excel and PowerPoint).
  • Excellent communication skills are essential 
  • Able to work on your own initiative
  • A flexible working approach 
  • Good time management skills.

Personal qualities

  • You should be confident about and motivated by the prospect of working within a customer-focused role and be able to demonstrate a reliable and responsible attitude
  • Working well as a team member, you will need to demonstrate an active interest in printers and copiers
  • You will need to be personable and honest, friendly and adaptable to change. Being able to think on your feet and use initiative is also a must.

Qualifications required

5 A-C at GCSE or equivalent.

Future prospects

This is an excellent opportunity to join a global company where career development is encouraged.

Things to consider

How will you get there? Can you drive?

About the employer

With over 108,500 employees and offices in over 150 countries, Ricoh has built its excellent reputation by developing office automation solutions, enabling individuals and organisations to improve the quality and productivity of office communications in all corners of the world.




30 Warwick Street



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Training provider

  • The candidate will receive a Level 3 NVQ in Customer Service

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Remit IT Academy


Sarah Pyatt 07970 267691

Before you apply

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Closing date: 26 Sep 2017