Customer Service Assistant Energie Ltd TA: Fit 4 Less

Would you like to make a difference to the lives of people, brighten up their day, improve their wellbeing, and make people smile every time they enter your énergie fitness club?

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    30 hours shift work, inc weekends and evenings

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    10 Oct 2017

  • Date posted

    13 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    2 available

Energie Fit4Less - North Shields are looking to recruit 2 Customer Service Assistants to work in their club as a Club Host and work towards their Customer Service Practitioner Apprenticeship Level 2

You will be working in a high performing fast paced environment you will ensure that team members take pride and joy in creating an exceptional experience for members. They enjoy meeting individual need and building customer loyalty over a prolonged period of time. Their objective is to help every member feel that they belong at an énergie fitness club and that they are very much part of that énergie family. As “the go to host” you will:

•    Befriend and support members of all ages and backgrounds 
•    Understand needs and provide solutions 
•    Welcome customers with energy and commitment
•    Energise team members and build great atmosphere
•    Surprise members with new innovations on a regular basis
•    View complaints as a source of improvement
•    Seek out talent and put it on show in the club
•    Delight customers

What can you expect?
At énergie you can expect to feel part of a team that will provide:
•    Competitive salary and commission
•    Career advancement
•    Exceptional job satisfaction

Job Purpose:

-To create a welcoming and inclusive club environment that encourages members and perspective members to make their fitness club a regular destination of choice.  
-To understand the needs of all members and to work with colleagues to develop solutions that cause members to value their club and recommend it to others.  

Key Accountabilities:

-Bring the “where you belong” energy campaign to life in your club.
-Make pace and energy a recognisable feature of your club.
-Encourage all team members to take pride in meeting the needs of their members.
-Publicise members’ success and celebrate it as public ally as possible
-Provide members with the added value information and support that show customers that their club cares and goes beyond the ordinary.
-Monitor the quality of member experience and report regularly on member feedback.
-Encourage members to talk about their experience and to encourage others to visit the club.

Responsibilities and Duties:

-To organise events and experiences that will excite and retain members in the clubs.
-To ensure that the quality and ambiance of the welcoming environment is of the highest standard.
-To entertain members and encourage members to share their talents with others.
-To train and develop the skills that will add value to member experience.
-To promote and create a safe environment for all members.
-To be loyal to the club and do everything possible to promote its value inside and outside the club environment.
-To provide colleagues with the intelligence on members that will enable them to resolve concerns and drive customer attention.

General and Club Responsibilities:

-All employees have a general duty in law to take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions.
-To understand and be committed to the Health and Safety Policy statement and be aware of his/her responsibility for key priorities.
-To demonstrate commitment and enthusiasm to promote the principle of Equality and Diversity in employment and service delivery.
-To do whatever it takes, within reason, to make the business successful

Your apprenticeship will last for 12 months.

Requirements and prospects

Desired skills

  • •    Dynamic team member who sets high standards and a fast pace which cause members to exceed their expectations.
    •    Team Player who has credibility to gain respect of colleagues and is able to help colleagues achieve their goals.
    •    Team Player who has credibility to gain respect of colleagues and is able to help colleagues achieve their goals.
    •    Customer Crusader creates a culture where the customers that feel that they belong.

Personal qualities

You must be:

  • Enthusiastic
  • Polite 
  • Hardworking
  • Dedicated to working towards your qualification.

Qualifications required

  • No previous qualifications required.

Future prospects

Possible progression towards further qualifications into a full time job.

Things to consider

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early. The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

Fit4less Peterborough has just opened and offers an amazing membership price at just £14.99* per month. Our gym is in a great location, in the heart of the city centre, where Rileys Snooker Club used to be. This fully air conditioned gym is over 10,000 sq ft with 2 studios and is ideal for anyone looking to get fit, but doesn’t want to pay high membership prices or commit to a contract. Whether you are an experienced gym user or trying something new we provide cardio, resistance, free weights, functional and stretch equipment, and a great selection of classes (all included within our membership). If you are looking for a clean environment, friendly atmosphere and knowledgeable staff, it’s perfect for you to reach your health and fitness goals. To help you on your journey we have a team of experienced Personal Trainers, who will guide you past the pitfalls that have possibly hampered you in the past and onto the results that mean so much to you. Further to this we offer a range classes like spin, yoga, pilates, dance, zumba, pump, boxercise and HIT at no additional cost. The énergie Group has been recognised as the outstanding performer in UK fitness, awarded Health Club Operator of the year 2016 at the UKActive Flame Awards. We were also voted ‘Best Budget Chain 2014’ in the National Health Club Awards, so you can have confidence in reaching your health and fitness goals with us.


Energie Ltd TA: Fit 4 Less


Preston Avenue

North Shields

NE30 2BE

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Training provider

  • Customer Service Practitioner Apprenticeship 
  • Functional Skills in Maths
  • Functional Skills in English
  • Functional Skills in ICT.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by Lifetime Training Ltd

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Oct 2017