Customer Service Practitioner Apprentice Knoxford Ltd

A dynamic Company located in Castle Donington requires an enthusiastic and motivated Customer Service Practitioner Apprentice to assist in a busy and friendly environment to strengthen their customer service function. You will mainly be dealing with customers over the phone.

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Closing date: 21 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Mon – Fri 8am – 5pm

    Total hours per week: 40.00

  • Apprenticeship duration

    13 months

  • Possible start date

    22 Oct 2017

  • Date posted

    09 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Being a Customer Service Practitioner requires having the knowledge of how to deal with customers in a professional and well-mannered conduct. It requires knowing what to do when certain situations occur e.g. dissatisfied customers. The successful candidate will be working with in an organisation/ business delivering an immaculate service to the users of their service.

Some of your main responsibilities will include:

  • Receiving inbound calls and dealing with inbound sales enquiries;
  • Liaising with sales, production, procurement to collate goods in/out on a daily basis;
  • Keeping all sales records up to date;
  • Liaising and coordinating with transport agencies, couriers and shippers;
  • Negotiate pricing on transport/shipping;
  • Informing customers of delivery dates;
  • Processing financial transactions;
  • Dealing with any customer complaints effectively;
  • Research/contact potential customers generating leads for the sales team.
  • After additional training, deal with international import/export documentation.

Requirements and prospects

Desired skills

  • Strong Literacy, numeracy and IT skills.
  • Excellent communication and people skills.
  • Good organisational skills with an attention to detail.
  • Professional and common sense approach to work.
  • Ability to follow guidance and instructions.
  • Ability to work under pressure and prioritise work.
  • Able to use own initiative.
  • Ability to work as part of a team.

Personal qualities

  • Well presented, professional and polite.
  • Friendly and helpful in manner.
  • Flexible, punctual and reliable.
  • Enthusiastic and motivated.
  • Adaptable to change.
  • Honest and trustworthy.

Qualifications required

GCSE grade C or above in Maths & English or equivalent desired but not essential.

Future prospects

Long term career opportunities are available with this employer and progression opportunities.

Things to consider

• This is a bi-weekly paid post • You will receive 20 days’ holiday a year plus Bank Holidays • Depending on your performance your salary will be reviewed

About the employer

Knoxford is proficient manufacturers, fabricators & suppliers of operational and bespoke product to a variety of markets and industries in the UK and Worldwide.


Knoxford Ltd


Unit 4

Sycamore Road


DE74 2NW

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Training provider

  • Customer Service Practitioner Apprenticeship Standard
  • Functional Skills in Maths
  • Functional Skills in English
  • Functional Skills in ICT
  • End Point Assessment

Further details can be found here:

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by Derbyshire & Nottinghamshire Chamber Commerce


Lauren Moore 03333200333

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Closing date: 21 Oct 2017