Production Team Support Customer Service Apprentice G FORCE MARTIAL ARTS FRANCHISING LIMITED

We need a confident individual who is a good communicator to join our small, friendly team. You must have a good eye for detail and an interest in design as the role includes the print production of merchandise. Key to the role is customer service and administration, supporting the service from order enquiry through to delivery of the end product.

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Closing date: 01 Oct 2017

Apprenticeship summary

  • Weekly wage

    £82.00

  • Working week

    Working hours are 8.30am-2pm Monday-Thursday (inc. half hour lunch break). Flexibility is required with these hours, including occasional weekends, to ensure supervision, fulfilment of orders, and allow attendance for apprenticeship related training.

    Total hours per week: 20.00

  • Apprenticeship duration

    30 months

  • Possible start date

    09 Oct 2017

  • Date posted

    09 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001295114

  • Positions

    1 available

G Force Martial Arts are proud to own Warrior Print, a clothing and equipment printing service for the Martial Arts industry across the UK. We are passionate about delivering a quality service for the industry by providing a high-quality print service. To support the continued growth of the business, we are looking to recruit an apprentice to join our production team, tasked with supporting the services offered and developing the functions of the business. We need a confident individual who is a good communicator to join our small and friendly team.

This role is essential in supporting the growth of the business by ensuring that the customer service levels are maintained to high standards and that services and products are delivered in a timely, efficient and accurate manner.

We are looking for someone to:

  • Respond to customer communications via email and telephone
  • Deal with enquiries
  • Carry out daily operations within the print room
  • Assist with the production of merchandise, including using design software to produce print transfers and printing machinery to complete the production of merchandise
  • Undertake basic administrative functions such as filing, record keeping and stock checking
  • Process orders
  • Generate and follow up customer invoices
  • Document and maintain activities with the creation of an operations manual

This list is not exhaustive. In an ever-developing business, this role has room to develop and grow. We are looking for a team member with the confidence to contribute new ideas and who will welcome new opportunities as they arise.


Requirements and prospects

Desired skills

  • Excellent written and verbal communication skills
  • Basic administrative experience
  • Effective customer service skills
  • Basic numeracy skills
  • Computer literate
  • Experience with Coral Draw or other design software an advantage

 

Personal qualities

  • Outgoing and confident
  • Effective communicator
  • Able to manage own time and workload effectively
  • Able to work independently and flexibly
  • Pays attention to detail
  • Passionate about their work

Qualifications required

  • 4 GCSE’s at grade A-C including English Language (or equivalent)

Future prospects

This is an ideal post for someone looking to develop their skills within a growing business in a developing industry. There is room for growth and increased responsibilities within the role, dependant on the abilities demonstrated by the successful candidate. Whilst no training in addition to the apprenticeship is compulsory, it would be an advantage to applicants if they demonstrate a willingness to undertake additional formal or informal training and development where required, for example design and bespoke software or first aid.

Things to consider

This role requires the use of print room equipment (including heat presses) and involves a lot of standing work, lifting and physically organising stock. The post holder will need to be able to safety manoeuvre around the print room and premises.

About the employer

G Force Martial Arts is a large and thriving martial arts centre based in the heart of Rugby, training martial arts in Rugby and surrounding areas since 1998. The company incorporates Warrior Print, a successful and developing business offering print services for clothing, equipment and merchandise to businesses within the martial arts industry across the UK and Ireland.

Employer

G FORCE MARTIAL ARTS FRANCHISING LIMITED

Address

180

Wood Street

Rugby

CV21 2YX

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Training provider

You will be prepared on the following subject areas for your end point assessment:

  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Roles and responsibility
  • Customer experience
  • Product and service knowledge
  • Mandatory Practice Training including Fire and Safety, CPR and Safe-guarding

This will be achieved by workplace assessor visits, observations and Master Classes/workshops at college

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

WARWICKSHIRE COLLEGE

Applications for this apprenticeship are being processed by Warwickshire College


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Closing date: 01 Oct 2017