Customer Liason Apprentice Kocher & Beck UK Ltd

Providing a first point of contact for all customer orders, quotations and queries.

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Closing date: 30 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    10am – 6pm (with a 30 minute break daily)

    Total hours per week: 40.00

  • Apprenticeship duration

    14 months

  • Possible start date

    01 Nov 2017

  • Date posted

    09 Aug 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

  • Process customers’ orders.
  • Produce quotations.
  • Answer incoming telephone calls.
  • Handle customers’ queries and complaints, ensuring correct procedures are completed where necessary.
  • Create & monitor electronic files.
  • Use and maintain CRM database.
  • Liaise with production regarding customers’ requirements.
  • Liaise with external sales on customer projects / issues.
  • Produce reports for customers, external sales and / or management.

Requirements and prospects

Desired skills

  • Good general PC skills.
  • Numerate.

Personal qualities

  • Friendly personality and good telephone manner
  • Excellent attention to detail and accuracy.

Qualifications required


Future prospects

Opportunity on successful completion of the apprenticeship programme to achieve a permanent role subject to performance.

Things to consider

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour from 1st April 2017. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

About the employer

Rotary dye-cutting technology and supplier for the label printing, envelope manufacturing, sheet-fed and reel-to-rell offset sectors.


Kocher & Beck UK Ltd


Brunel Way, Stephenson Industrial Estate


LE67 3HF

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Training provider

The Childcare Company/Impact Futures provides online training in early years’ childcare, residential childcare, play work, supporting teaching and learning, management, team leading, customer service and business administration.

Teaching sessions are normally bi weekly or monthly depending on your preferred learning style.  Your sector specialist tutor will provide the support and motivation to ensure you enjoy and ultimately succeed in achieving your goal, completing your training.  We want you to feel our team are approachable at every stage in your learning journey.

Our delivery of training is through blended learning.  Supported by one of our sector specialist tutors we deliver teaching sessions to you using various methods that include face to face teaching, Skype, virtual classroom and telephone. Our aim is for you to have the best possible learning journey that is personalised, motivational and inspiring for you. 

Our online learning platform, the Laser, provides interactive learning resources as well as your e-portfolio.  It acts as a communication system between you and your tutor and allows you to follow your progress at any time. The Laser is user-friendly and easy to navigate. The learning resources are multi-sensory to suit personal learning styles, such as filmed tutorials, PowerPoint presentations, multi-media challenges, activities, good practice example videos and electronic reading.

Your employer provides your time for ‘off the job’ study and teaching during your paid working hours.  This is flexible averaging around 3-4 hours per week.

The National Minimum Wage (NMW) rate for apprentices is £3.50 per hour.  This applies to 16-18-year-old apprentices and those aged over 19 or over in the first year of their apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies.

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by The Childcare Company

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Closing date: 30 Oct 2017