Customer Liason Apprentice Kocher & Beck UK Ltd
Providing a first point of contact for all customer orders, quotations and queries.
Closing date: 30 Oct 2017
Total hours per week: 40.00
Possible start date
01 Nov 2017
09 Aug 2017
Advanced Level Apprenticeship
- Process customers’ orders.
- Produce quotations.
- Answer incoming telephone calls.
- Handle customers’ queries and complaints, ensuring correct procedures are completed where necessary.
- Create & monitor electronic files.
- Use and maintain CRM database.
- Liaise with production regarding customers’ requirements.
- Liaise with external sales on customer projects / issues.
- Produce reports for customers, external sales and / or management.
Requirements and prospects
- Good general PC skills.
- Friendly personality and good telephone manner
- Excellent attention to detail and accuracy.
Things to consider
About the employer
Kocher & Beck UK Ltd
The Childcare Company/Impact Futures provides online training in early years’ childcare, residential childcare, play work, supporting teaching and learning, management, team leading, customer service and business administration.
Teaching sessions are normally bi weekly or monthly depending on your preferred learning style. Your sector specialist tutor will provide the support and motivation to ensure you enjoy and ultimately succeed in achieving your goal, completing your training. We want you to feel our team are approachable at every stage in your learning journey.
Our delivery of training is through blended learning. Supported by one of our sector specialist tutors we deliver teaching sessions to you using various methods that include face to face teaching, Skype, virtual classroom and telephone. Our aim is for you to have the best possible learning journey that is personalised, motivational and inspiring for you.
Our online learning platform, the Laser, provides interactive learning resources as well as your e-portfolio. It acts as a communication system between you and your tutor and allows you to follow your progress at any time. The Laser is user-friendly and easy to navigate. The learning resources are multi-sensory to suit personal learning styles, such as filmed tutorials, PowerPoint presentations, multi-media challenges, activities, good practice example videos and electronic reading.
Your employer provides your time for ‘off the job’ study and teaching during your paid working hours. This is flexible averaging around 3-4 hours per week.
The National Minimum Wage (NMW) rate for apprentices is £3.50 per hour. This applies to 16-18-year-old apprentices and those aged over 19 or over in the first year of their apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies.
THE CHILD CARE COMPANY (OLD WINDSOR) LIMITED
Applications for this apprenticeship are being processed by The Childcare Company
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Closing date: 30 Oct 2017