PSA Customer Service Advisor Apprentice Citroen U K Ltd
PSA Customer Service Advisor- The job that drives the whole customer experience.
Closing date: 25 Oct 2017
The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).
Total hours per week: 40.00
Possible start date
28 Nov 2017
07 Aug 2017
Intermediate Level Apprenticeship
Many people are great at communication and dealing with people but if you can do this in a fast moving and hectic environment as well, then a job in Customer Service as a Service Adviser may be the job for you. If that sounds like you, then read on for more detail about the Service Adviser role. It’s a vital job within the whole business because it’s concerned with making sure the customer is dealt with in a speedy and professional manner. If it is not done efficiently – and right first time - then the customer may not return for future business or buy another vehicle from the range.
The Service Adviser role is all about understanding vehicle and customer needs, interpreting customer instructions and relaying this information to the service department. So the Service Adviser is the person everyone else in the workshop depends upon. Become a specialist What will you do? The main tasks as a Service Adviser are: advising your customers on vehicle needs, time for repair and booking loan vehicles, booking in vehicles, workshop loading and parts ordering, controlling and organising work for the workshop staff and parts department, customer vehicle handover, after the work is done you will have to explain work carried out and the costs involved, ordering parts for work to be done and needed for stock. Service Advisers do not work directly on vehicles but they need a very good knowledge of them.
They must be able to understand basic mechanical operation along with the ability to understand basic diagnostics. However, this is just the beginning. In fact, the job is a combination of administration, people-management and communications all within the same role. Most of this work is now done through extensive use of information technology in order to keep track of how vehicles are progressing through the dealership, how long the repair work is likely to take and preparing the car for delivery and handover. It also involves preparing the invoices. In many cases, the Service Adviser will be the only employee from the dealership that the customer deals with for service and repair of their vehicle.
Requirements and prospects
To be successful as a Service Advisor you need to be very well organised and be able to cope with a large amount of detailed information. You will need excellent communication skills and have the ability to pass on information in a detailed manner to customers and your colleagues. It is important to be comfortable with the use of information technology because that is where customer details are stored, along with the workshop management system. And although you will not work directly on vehicles, you will need to understand basic mechanical and electrical principals to play your part in the efficient repair and service of the customer’s vehicles.
Good communication skills, reliable, honest and trustworthy with the desire to be hard working.
Candidates MUST have a GCSE Grade C or Above in Maths & English Language (Equivalents Accepted).
Candidates who fail to state their GCSE Grades (or expected grades) in Maths & English Language will be automatically unsuccessful.
Things to consider
About the employer
Training delivered is on-the-job training by a visiting assessor for the Advanced Apprenticeship Framework which will include NVQ Level 2 with progression onto level 3. This is supported with coaching and assessment in your normal working environment.
Peugeot Citroen Apprenticeships
Applications for this apprenticeship are being processed by Citroen Uk Ltd
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Closing date: 25 Oct 2017