Helpdesk Technician Apprentice - 12400 INFOTECH SOLUTIONS (UK) LIMITED

Seeking an ambitious individual for an It apprenticeship in the Rochester Area. As a Helpdesk Analyst, you'll be responsible for managing and maintaining our clients’ IT infrastructures. This means you'll have the opportunity to work in many different environments and support a variety of solutions. The work is fun, challenging, and never boring!

Sign in to apply

Closing date: 31 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday-Friday, hours will be confirmed with the employer

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    06 Nov 2017

  • Date posted

    09 Aug 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    2 available

If you have been working at an IT solutions provider or managed services provider, then this concept will be familiar to you. If you have been working as part of an internal IT department, but have grown tired of supporting the same servers, the same software, and the same topology, then this could be the change you are looking for. Join the team at InfoTech and see where your career can take you.

Main role/ responsibilities 

  • IT Support relating to technical issues involving Microsoft's core business applications such as Windows desktop and Office suite of products is essential with an understanding of Windows Server, Small Business Server, Exchange, Office 365, SQL, Terminal Services and networking an advantage.
  • First line support for technical services at the network level (i.e., network connectivity, routers, firewalls, switches, security)
  • Remote access solution implementation and support (i.e., VPN, Terminal Services, & Citrix)
  • Troubleshooting and issue resolution
  • Systems review and documentation
  • Defining and documenting standards for service desk technical service procedures
  • The ability to manage problems and workloads
  • The ability to escalate issues accurately and efficiently 
  • A methodical and structured approach to problem solving

Requirements and prospects

Desired skills

Qualities / essential requirements

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

The requirements listed below are representative of the knowledge, skill, and/or ability required

  • Candidates will be ambitious, organised, self-motivated and have the ability to be independent problem solvers
  • You will need to possess outstanding communication skills

Personal qualities

Someone with an enthusiastic and professional attitude and a commitment to learning new skills.

Qualifications required

Desired Qualification

  • Minimum 18 months of IT experience in a helpdesk role
  • A strong understanding of relevant technologies, solutions, troubleshooting, & support
  • Writing and presentation skills are critical

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Things to consider

Need to consider Be able to travel to customer’s offices will be required; therefore a valid UK Driving License is essential.

About the employer

Employer Description We are an IT Support and Consulting Company.




Unit 2 & 3

Ashford House



You must have JavaScript enabled to view a map of the location

Training provider

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by QA Limited


0345 074 7825

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.

Sign in to apply

Closing date: 31 Oct 2017