Helpdesk Support Apprentice INTQ268 Astec Computing UK Ltd

Intequal, in partnership with the Microsoft Apprenticeship Programme, are offering this exciting opportunity to embark on a career as a Helpdesk Support apprentice.

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Closing date: 04 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    40 hours per week, 1 hour unpaid lunch break daily

    Total hours per week: 40.00

  • Apprenticeship duration

    14 months

  • Possible start date

    18 Oct 2017

  • Date posted

    08 Aug 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through online learning and practical experience. These qualifications are highly respected and sought after and the skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible chance at starting your professional career in the industry.

The company require a proactive IT Technician with an aptitude for communication and interest in Microsoft infrastructure technologies such as Windows.  

Quickly assimilating new technologies, being able to apply what is learnt and showing a genuine enthusiasm for the technology are critical to this position’s success. 

This role will initially be involved in delivering first line support and projects, liaising with third party suppliers/service providers and maintaining records and notes as required through the helpdesk platform.

As your knowledge and experience grows, you will be expected to answer, action and monitor centralized helpdesk phone calls, carry out diagnostics, resolving these with a first line fix where possible or escalating as necessary to other areas of the IT department for resolution, use skills to support customers via phone, email, remote access tools and on site on occasion, update all records in a timely manner with information pertaining to the full life cycle of the support call and liaise with second line support personnel as/when required.

As a Microsoft IT Apprentice you will be required to:

  • Learn how to support internal systems, including Active Directory and Exchange.
  • Become a valued part of the IT Support team.
  • Learn how to provide technical support to marketing channels and activities.
  • Assist in customer projects and support activities as skills allow.
  • Gain on the job experience and be able to utilize the skills you have gained over the duration of your apprenticeship.
  • Help the existing staff, and the other sub-contractors we partner with, to deliver the IT Support services to our clients.
  • Learn how to handle telephone support calls as well as incoming Helpdesk emails.
  • Manage the Helpdesk system, ensuring all calls are handled within appropriate timescales.
  • Work on resolving the first line support where capable, and work with more experienced staff to help resolve more complex issues.
  • Help clients using (predominantly) Microsoft operating systems and applications, so a good understanding of these would be very useful.
  • Update company systems.  

You will be working in a company that specializes in the provision of IT and Network Support.

Requirements and prospects

Desired skills

You will have excellent communication skills, a brilliant telephone manner and logical, problem-solving abilities.

You will have a good telephone manner and a positive outlook and be highly organised.

You will be focused, willing to work hard and eager to learn.

An interest in and passion for IT is mandatory!

Personal qualities

The company require a bright, enthusiastic and hard-working individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service. The company are looking for someone with a confident, positive, highly self-motivating, can-do attitude from someone who isn’t afraid to ask questions.

Qualifications required

To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.

Future prospects

You will be given full support in the role and a future development programme beyond the initial apprenticeship, towards a Systems Engineer role.

About the employer

The company are a small and dynamic and have been established for 24 years. They are passionate about technology, solving business problems for small and medium sized businesses. They aim to deliver best in class technology solutions to business problems and they manage and maintain them for their customers.

The company culture is friendly and relaxed, yet focused and sometimes a little intense – this makes it an enjoyable place to work as everyone knows what they have to do, they can put themselves under a bit of pressure and have fun while doing it.


Astec Computing UK Ltd


Astec House

Sedlescombe Road South

St. Leonards-On-Sea

TN38 0TA

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Training provider

You will be enrolled onto the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining the Microsoft certifications MTA Cloud Fundamentals, MTA Network Fundamentals, ITIL Foundation and CompTIA A+.

This apprenticeship is delivered remotely via a live virtual classroom using the very latest Microsoft technologies.

These qualifications are globally recognized industry certifications and form the significant building block of IT knowledge for anybody looking to start a career in IT.  

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider

Intequal Limited

Applications for this apprenticeship are being processed by Intequal Limited


Jodie 02392 449 695

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Closing date: 04 Oct 2017