Apprentice Account Co-ordinator Xeptor IT Distribution Ltd

The role of an Account Co-ordinator is to assist current Account Managers in their day to day role. We are looking for someone with drive and vision to help develop our current customer base and to ensure our customers are receiving the best service at all times.

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Closing date: 26 Sep 2017

Apprenticeship summary

  • Weekly wage

    £157.95 - £274.95

    Wages explained

    The current National Minimum Wage rates are £4.05 an hour for 16 - 17 year olds, £5.60 an hour for 18 - 20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship(usually one day per week).

  • Working week

    Mon-Fri 9am-5pm

    Total hours per week: 39.00

  • Apprenticeship duration

    14 months

  • Possible start date

    02 Oct 2017

  • Date posted

    06 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    2 available

  • Process all customer quotes onto our CRM database
  • Load all orders onto our Navision ordering system
  • Follow up on all orders to ensure they have been delivered correctly
  • Communicate with our transport department to resolve any failed deliveries
  • Communicate with customers to ensure all invoices are paid on time
  • Assist with ensuring all account details on our CRM database are up to date eg. address, contact details
  • Communicate with Sales Support for any order delays and solve any problems that arise
  • Communicate with both the customer and our Customer Service department for any returns – and prevent where possible

Requirements and prospects

Desired skills

  • Good attention to detail
  • Ability to work well within a team or on own initiative
  • Good organisation skills, able to take notes and learn new skills
  • Ability to work on own initiative, self motivated and able to set and achieve demanding personal targets and objectives
  • Competent in use of Microsoft Word and Excel and good levels of computer literacy using Microsoft Windows

Personal qualities

  • Strong interpersonal skills
  • High level of accuracy
  • Excellent written English
  • Able to think ahead, gather Information
  • Establish and build relationships and Interact with others

Qualifications required


  • GCSE A-C or Level 2 equivalent in English and Maths


  • GCSE A-C or Level 2 in IT (or equivalent)
  • Studied to A Level or equivalent
  • Vocational Qualifications in Administration or Business Studies

Future prospects

There is the opportunity for progression within this role for the right person who shows they are committed and willing to work hard.

Things to consider

The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

Xeptor IT Distribution is the largest End-of-Life IT hardware distributor in Europe. We supply nearly all distribution and factory overstock from different A-brands. This enables us to supply PC’s, notebooks, servers, printers and other hardware with full factory warranty at a reduced price.


Xeptor IT Distribution Ltd



Silbury Boulevard

Milton Keynes


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Training provider

  • Full on-the-job training and support will be provided to enable the successful applicant to undertake the full range of duties required of the role
  • In addition, training will also be provided towards the Apprenticeship in through in-house delivery

The Qualification consists of the following:

  • Technical certificate
  • Employment Rights and Responsibilities
  • Functional Skills in Literacy and Numeracy (if relevant)

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by TQ Workforce Development Ltd.


Abbie Snell

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Closing date: 26 Sep 2017