A new and exciting opportunity to work as an Receptionist Apprentice in a local One Stop Health Centre.

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Closing date: 02 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    37.5 hours per week, shifts TBC.

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    03 Oct 2017

  • Date posted

    02 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    2 available

Working in a busy healthcare centre, main duties will include:

  • Providing general assistance to the practice team 
  • Projecting a positive and friendly image to patients and other visitors, either in person or via the telephone 
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional 
  • Processing and distributing incoming (and outgoing) mail 
  • Taking messages and passing information on to the appropriate person
  • Filing and retrieving paperwork 
  • Processing repeat prescriptions in accordance with practice guidelines 
  • Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
  • Processing and distributing incoming and outgoing mail
  • Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning 
  • Clearing and re-stocking of consulting rooms as required
  • Ordering and monitoring stationery and other supplies
  • Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter
  • Providing refreshments to staff and visitors as required and keeping the kitchen area clean and tidy

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Keyboard and computer skills
  • Time management
  • Multi Linguistic skills is desirable (Gujarati, Urdu etc.)

Personal qualities

  • Good timekeeping skills
  • Hardworking and flexible
  • Successful candidate must understand the importance of confidentiality

Qualifications required

  • English and Maths GCSE grades A-C (or equivalent) essential

Future prospects

Permanent position for suitable candidate.

Things to consider

Please ensure you complete the application in full, as this is the first impression an employer receives of you. To ensure you have checked all spellings (and used Capital Letters), it may be of benefit to use a word document and paste on to the application, thus making multiple applications easier. If you need any further assistance or information on this vacancy please email remembering to quote the vacancy title. The current National Minimum Wage (NMW) rate for Apprentices is £3.50 per hour. This applies to 16-18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the National Minimum Wage appropriate to their age applies. The minimum wage for Apprentices applies to both time spent on the job plus time spent training.

About the employer

A One Stop Health Centre established since 2000. We are a long- established GP practice in Bolton, on the outskirts of Manchester. Our family doctors work with Nurses, Midwives, Health Visitors, Social Workers and support staff to provide comprehensive Primary Care Services for all our patients. The practice offers a full range of services with preventive medicine playing a primary role. We offer a personal and friendly service and encourage our patients to take an active interest in their own health care. We are a modern, up-to-date practice and take full advantage of developments within the NHS to provide our patients with the best available services. We keep abreast of the latest improvements in medical and surgical care and strive to bring them to our patients whilst still ensuring that our traditional values of patient care and comfort are maintained.





Horsfield Street



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Training provider

  • Fuctional Skills Maths and English.
  • Level 2 Customer Service Practitioner Standard.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by Bolton College


01204 482032

Before you apply

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Closing date: 02 Oct 2017