IT Support Consultant Apprentice - 12284 WE DO YOUR IT LIMITED

As an IT Support Consultant Apprentice, you will help our customers with all of their technology issues by taking ownership of their problems. You will thrive on interactions with team members as well as with customers and you will gain great satisfaction from helping people develop lifelong relationships with We Do Your IT every day.

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Closing date: 30 Nov 2017

Apprenticeship summary

  • Annual wage


  • Working week

    Monday – Friday 8.30am - 5.30pm

    Total hours per week: 40.00

  • Apprenticeship duration

    15 months

  • Possible start date

    04 Dec 2017

  • Date posted

    01 Aug 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    2 available

Main Duties 
•    As an IT Support Consultant Apprentice, you will learn how to be a leader in customer service, product knowledge and solutions, and highly influential in how you engage with customers
•    You also learn how to turn mild customer curiosity into intense interest
•    As new products and initiatives emerge, you are the first to learn, share and inspire your team members through approachability and action
•    You always meet, and at times exceed, your established performance goals
•    You’re proud to represent We Do Your IT, and you exemplify that in all your interactions with customers

Requirements and prospects

Desired skills

Qualities/ requirements 
•    You’re passionate about IT and Customer Service, and you inspire and educate others about all that We Do Your IT has to offer
•    You can set the standard for We Do Your IT’s unique style of service through words and action
•    You’ll need to be flexible with your schedule - Your work hours will be based on business needs
•    Ability to consistently deliver great customer experiences — no matter what the situation

Personal qualities

Someone with an enthusiastic and professional attitude and a commitment to learning new skills

Qualifications required

3 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Things to consider

Benefits • Rewards for hard work • Social Events • Paid team outings • Discounts on High Street Retailers, including discounted cinema tickets and more • 28 days holiday inclusive of Public Holidays • Full training and support from the whole team! The Apprenticeship National Minimum Wage (ANMW): From April 2017 the ANMW was set at £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

Employer Description We Do Your IT is an IT Support Company like no other, uniquely focused on delivering amazing technology support experiences.





Bradley Stoke, Apex Court


BS32 4JT

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Training provider

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by QA Limited


0345 074 7825

Before you apply

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Closing date: 30 Nov 2017