IT Support Apprentice - 12271 YOUR IT DEPARTMENT LTD

Job Description This is a fantastic opportunity for the right candidate to join a great company. You will be working with a young vibrant team, in a modern working environment, with entertaining break out areas.

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Closing date: 30 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Daily Working days/hours – Monday-Friday, Shifts between 7am and 7pm

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    02 Oct 2017

  • Date posted

    31 Jul 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    2 available

Main role/ responsibilities 
•    Providing 1st Line technical support to customers – taking enquiries via Telephone, Email and Live Chat
•    Support windows pc’s, servers, network devices and printers
•    Accurate categorisation and recording of service tickets on ConnectWise (Our IT Business Management System)
•    Initial troubleshooting of incidents using basic troubleshooting methods
•    Accurate recording of all troubleshooting steps and resolutions
•    Accurately update customer documentation
•    Work towards agreed service level agreements
•    Escalation of tickets to appropriate teams

Requirements and prospects

Desired skills

Qualities/ essential requirements
•    Confident communicating with others
•    Able to prioritise tasks whilst maintaining a clear customer focused approach
•    Reliable and willing to solve client demands
•    Keen for new experience, responsibility and accountability
•    Able to get on with others and be a team-player

Personal qualities

Someone with an enthusiastic and professional attitude and a commitment to learning new skills.

Qualifications required

3 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Things to consider

Benefits • 21 Days Paid Holiday + Bank Holidays • Paid Overtime • Staff Rewards via PerkBox • Staff Development Program • Regular Team Events outside of work • Casual Dress Policy The Apprenticeship National Minimum Wage (ANMW): From April 2017 the ANMW was set at £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

Employer Description A fast growing IT Support and services company based in Nottingham. They have an exciting opportunity for an Apprentice to work in a fast- paced and technically challenging environment. If you are looking for an opportunity in IT, then look no further! Apply Now!





Farrington Way


NG16 3BF

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Training provider

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by QA Limited


0345 074 7825

Before you apply

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Closing date: 30 Sep 2017