IT Support Engineer Apprentice - 12261 RM PLC

Job Description As an apprentice, you will be part of a technical team, responsible for the monitoring, management and development of systems that support the RM Group's 1500 staff across several offices in the UK and India.

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Closing date: 31 Oct 2017

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, hours to be confirmed with the employer

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    06 Nov 2017

  • Date posted

    31 Jul 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

As part of the Information Systems Support team, you will be responsible for a range of products and services including Office365, MS Azure, Cisco Networking, Firewalls & security devices, Avaya VoIP and VMWare.

You will have the opportunity to work closely with Software and Infrastructure Development teams, to constantly evolve and improve the products and services we provide. Working with Cisco, Windows, Office 365, Azure and VMWare technologies, amongst many others, you will be encouraged to develop your technical skills while resolving internal customer facing issues and implementing infrastructure improvement projects. 

Main role/ responsibilities 

  • Provide direct support to 1500 internal customers across numerous UK and Indian Offices
  • Provide support for a range of products through Office365, MS Azure, Cisco networking, firewalls and security devices, Avaya VoIP, MS Windows, VMWare, Commvault and other related technologies
  • Work with the Software and Infrastructure Development teams to manage and support newly implemented products and services
  • Deliver projects such as Enterprise wide desktop monitoring solutions, Bitlocker Implementations, Office migrations and many more
  • Work with your peers and team leaders to identify and produce enhancements to already implemented systems

Requirements and prospects

Desired skills

Qualities/ essential requirements

  • Strong problem solving skills, with an inquisitive and creative approach
  • Excellent written and verbal communication, strong active listening skills and the ability to build strong relationships with and influence colleagues and customers
  • Highly customer focused with an empathetic and customer-centric approach
  • Sound planning & organisational skills to handle the workload and to prioritise activities across the group of customers in a dynamic work environmentImprovement focus and good decision making ability

Personal qualities

Someone with an enthusiastic and professional attitude and a commitment to learning new skills.

Qualifications required

3 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Things to consider

As an apprentice, you'll have the challenges of our business plus the support of your colleagues. You will have a real job from day one of starting with RM, whilst continuing your learning with a training provider at a local training center. Working in a team where you'll get a great insight into how the business works, you'll earn a salary whilst gaining practical work experience within your chosen discipline.

About the employer

RM pride themselves as being at the heart of Education. With over 40 years of supporting technology in education, our history is as inspiring as our future. As an apprentice you'll have the challenges of our business plus the support of your colleagues.





Eastern Avenue


OX14 4SB

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Training provider

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by QA Limited


0345 074 7825

Before you apply

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Closing date: 31 Oct 2017