Apprentice Admin Assistant KNIGHTS GROUP LIMITED

To provide administrative support across all areas of a busy and rapidly growing care provider in the Wokingham and surrounding areas.

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Closing date: 30 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Mon-Fri 08:30 - 15:30

    Total hours per week: 35.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Nov 2017

  • Date posted

    31 Jul 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Main duties:

To provide administrative support across all areas of a busy and rapidly growing care provider in the Wokingham and surrounding areas - this is an important position within the company as it seeks to expand its operations.

You will eventually be responsible for assisting the care manager with organising the daily running of the office, help with coordinating a busy team of 35 care support workers, obtaining & interpreting data for invoicing and payroll and a wide range of administrative responsibilities’ as follows:

  • Dealing with incoming phone calls by answering in a polite manner and either transferring to the correct person or taking messages accordingly
  • Pro-actively liaising with customers to ensure they know the times and person visiting for their upcoming care schedule
  • Assist with the co-ordination of a team of 35 care support staff to ensure awareness of important updates to the care schedule, relevant information or emergency unplanned events
  • Organising a wide range of paper and digital filing needs within the office to ensure items are filed correctly and easy to locate either in filing cabinets or the business server. The also included maintaining & printing appropriate levels of key forms for the care support workers to collect such as time sheets, service user notes and medication administration records
  • Writing up customer care plans onto the business server from information provided from the registered managers and creating customer specific files thereafter
  • Assembling and presenting data for regular invoicing
  • Assist with extracting data from paper based time sheets from the care support staff to help facilitate payroll
  • Managing office and carer consumable stock levels and ordering where necessary
  • General office administration such as writing letters, copying, printing and general organising of the environment

Requirements and prospects

Desired skills

  • Organised 
  • Good attention to detail 
  • Willing to contribute ideas 
  • Excellent customer services skills
  • Excellent telephone/communication skills
  • Good at problem solving

Personal qualities

  • Enthusiastic 
  • Energetic 
  • Good communicator 
  • Friendly manner
  • Confident
  • Highly organised
  • Professional
  • Reliable

Qualifications required

  • GCSE Grades A-C in English, Maths and IT or equivalent is preferred but not essential

Future prospects

On completion of this apprenticeship, there are excellent career prospects for the right person to progress within the company

Things to consider

The National Minimum Wage (NMW) rate for apprentices is £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training

About the employer

The employer is a professional hairdressing salon established in Petersfield since 1990. They pride themselves on the fact that they continue to offer a growing range of services for their new and existing customers.




The Barn

Waterloo Road


RG40 3BY

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Additional location information

Public Transport to this location is limited so ideally you will need to drive or have access to own transport.

Training provider

  • Level 2 Business Administration diploma incorporating an NVQ, where evidence will be gathered to build a portfolio showing your competency within the role
  • Functional Skills to include Maths, English and IT (depending on award and previous qualifications) where a tested part will be completed 
  • Complete a Technical Certificate to underpin your knowledge of working in the sector, this also comes with a tested part

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by KNIGHTS GROUP


Chris Billingham 01276 681248

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Closing date: 30 Oct 2017