IT Infrastucture Technician Apprentice Hagley Catholic High School

The support department is responsible for maintenance and development of all ICT equipment and the provision of technical advice and support for ICT curriculum related activites. In house development and support for teaching and learning is also an integral part of the role.

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Closing date: 22 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday - Friday (Term time only) 8:30 - 5:00

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    23 Oct 2017

  • Date posted

    29 Jul 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Duties include:

  • To perform first line telephone support for all School personnel, including problem recognition and resolution, accurately recording, updating and documenting requests using the IT service desk system
  • To provide second level end-user support to all users of varying skill levels, providing ad-hoc training as required
  • To assist in maintaining the smooth running of the network infrastructure by monitoring and troubleshooting; Servers, (Physical & Virtual), Network Switches, Remote Access Systems, Anti-Virus Management, Internet Filtering, Backup Systems, Safeguarding systems, CAT 5E/6 and Fibre connections
  • To help maintain all software and solutions used, including; Windows 7/8.1/10, Windows Server variants, MAC, Linux, School MIS System, Library Management System, Google Apps, Office 365, Access control systems, Financial systems and Biometric systems.
  • To perform installations, maintenance, upgrades and repairs as necessary to all ICT hardware, including; Desktops, Laptops, Printers, Wireless Devices, Interactive Whiteboards/Projectors, iPad’s, CCTV and phone systems
  • Maintenance of Health and Safety issues related to the use of ICT
  • To assist in developing and maintaining the School Website (Joomla) and VLE (Moodle)
  • To provide technical assistance for all School examinations and assessments requiring ICT support
  • To create and administer security lanyards for all required personnel
  • To aid with the filming and photography (including editing) of School events as required
  • To ensure audio visual setups are prepared for School Assembly's/Presentations/Events as necessary
  • To help maintain an IT asset inventory
  • To assist in the creation, maintenance and development of technical documentation
  • To liaise with outside organisations in the event of technical issues which require specialist support
  • To participate in IT related projects under the direction and guidance of the Network Manager
  • Provide IT support for the Saint Nicholas Owen Catholic Multi Academy Head Office
  • To be a highly motivated team player with the skills and ability to manage changing priorities

Requirements and prospects

Desired skills

  • Plan, organise and manage priorities, projects and workloads.
  • Maintain high standards of professionalism and commitment through personal conduct, use of appropriate procedures and compliance with Admin standards.
  • Communicate clearly and effectively, both verbally and in written formats, with colleagues, members of staff and external agencies.
  • Analyse situations and problems and develop a reasoned course of action in response.
  • Be able to demonstrate a high level of motivation and commitment to continuous improvement, learning and personal development.
  • Have a willingness to be punctual and flexible within your working environment.
  • Have a commitment to service excellence and customer care.

Personal qualities

  • Be aged 16 plus years and eligible to study for a qualification through the Apprenticeship Programme.
  • Be able to demonstrate a high level of motivation and commitment to continuous improvement, learning and personal development.
  • Be enthusiastic, willing to learn, to work hard and be a positive team member.
  • Have a commitment to service excellence and customer care.

Qualifications required

GCSE Grade A – C, (or equivalent), in English and Mathematics is desirable but not essential. An IT qualification will also be desirable.

Future prospects

This company are looking for a candidate who can develop a career with the company.

About the employer

Hagley Catholic High School is a mixed 11-18 school in Hagley, Worcestershire. The school holds specialist academy status, and was awarded a Grade 1 in its most recent Ofsted report in 2011.


Hagley Catholic High School


Brake Lane



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Training provider

  • City & Guilds Intermediate Diploma in ICT Professional skills, including an industry certification (Microsoft MTA or CIW ­ Certified Internet Web Professional), together with on­site training by the employer.
  • TDM Wyre Academy delivers Advanced and Higher apprenticeship programmes that equip young people with the skills for a career in technology.
  • For those starting at Advanced (Level 3), the expected duration would be 18 months. There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and then on to Degree Level.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider

TDM Wyre Academy

Applications for this apprenticeship are being processed by The Development Manager Ltd


Anne Pilsworth 03331010040

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Closing date: 22 Oct 2017