Apprentice 1st and 2nd line IT Support Engineer COVUE IT LTD

Reporting to the Senior Infrastructure Engineer, your role will be to monitor and act accordingly to the IT needs and requirements of staff and students and maintain, improving the teaching and learning.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 19 Oct 2017

Apprenticeship summary

  • Weekly wage

    £326.00

  • Working week

    Monday - Friday, Shifts TBC

    Total hours per week: 35.00

  • Apprenticeship duration

    18 months

  • Possible start date

    20 Oct 2017

  • Date posted

    31 Jul 2017

  • Apprenticeship level

    Higher Level Apprenticeship

  • Reference number

    VAC001287809

  • Positions

    1 available

Who you’ll work for:

Reporting to the Senior Infrastructure Engineer, your role will be to monitor and act accordingly to the IT needs and requirements of staff and students and maintain, improving the teaching and learning.

1st Line Support:

  • To monitor and respond to all tickets which are logged via the helpdesk. Where needed escalate the tickets for further support.
  • To ensure each classroom’s IT is maintained and ready to be used. This includes projector maintenance, lamp/projector replacement, projector configuration, interactive whiteboard connectivity and audio.
  • Installation of new printers both in required rooms and on the server.
  • Maintenance of staff and student devices, both software and hardware.
  • Ensure new and existing accounts are working within the school’s local domain, management information system.
  • Maintain the school’s SharePoint environment and ensure all confirmed staff, student and parent accounts have access.
  • To install any locally required software, which has been tested and will not affect the performance of the device or have a negative impact of the network.
  • Be able to re-image any device using the school’s reimaging solution.
  • To act accordingly and respond quickly to any abuse to the IT infrastructure, reporting both to the company and the school contact.

2nd line Support:

  • Maintain a thorough understanding of the basics behind the Internet and its workings (IP Routing, HTTP, VPN, Email Routing, etc).
  • Configure and setup Cisco Firewalls and Security appliances for access to vital business applications.
  • Design, setup and configure complex switching environments.
  • Design, setup and configure complex wireless networking that supports open or secured access and the ability to support voice and video applications.
  • Maintain a thorough understanding of Local Area Networking.
  • Assist in the design of multi-server environments including IP address schemes, DNS, WINS, Ether-Channel (Bonding), etc.
  • Configuring and installing client and server network software for upgrading and maintaining network and telecommunication systems.
  • Managing assigned projects and program components to deliver services in accordance with established objectives.
  • Supervising the administration of systems and servers related network to ensure availability of services to authorised users.
  • Troubleshooting malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services.
  • Any other duties as assigned by management.

Benefits:

  • 32 days holiday including public holidays.
  • Opportunity for permanent position following successful completion of programme.

Requirements and prospects

Desired skills

  • Willingness to learn.
  • Clear and professional communication skills.

Personal qualities

  • Ability to use initiative.

Qualifications required

  • You don’t need loads of professional experience in IT.
  • However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

Future prospects

By working hard and demonstrating your ability, drive and commitment throughout your 18 month apprenticeship scheme, upon completion, you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

About the employer

The company was established in October 2013 and now provides a wide range of IT services to local businesses, national businesses and the Education sector. Our mission is to provide high quality and reliable IT infrastructures that are cost-effective and meet the requirements of our diverse range of clients and organisations. We aim to provide flexible platforms that are tailored to the needs of users and allow access through a variety of devices at any time. A key differentiator of our company is that we focus on excellence in providing best of breed IT solutions and services to our clients. We currently provide services for over 30,000 users and support over 20,000 devices. Our committed and experienced team ensure that our Infrastructures are cutting edge and adaptable for future technological developments. We pride ourselves on our customer service which is reflected in our clients satisfaction.

Employer

COVUE IT LTD

Address

c/o Deptford Green Secondary School

Edward Street

London

SE14 6AN

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Training provider

  • Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.
  • During your 18 month programme, Firebrand provides residential training at our distraction-free training centre.
  • Our accelerated training means you'll achieve certifications with partners like, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment.
  • You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Apprenticeship standard

Digital Industries > Network Engineer

Training provider

FIREBRAND TRAINING LIMITED

Applications for this apprenticeship are being processed by Firebrand Training Ips Ltd

Contact

Firebrand Apprenticeships 08000816022 apprentice@firebrandtraining.com


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 19 Oct 2017