Apprentice Customer Experience Executive Easylife Group Ltd

Do you consider yourself to be a well organised, highly motivated individual? Easylife Group Ltd are looking for an enthusiastic individual to join their team as an Apprentice Customer Experience Executive!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Nov 2017

Apprenticeship summary

  • Weekly wage

    £185.63

  • Working week

    Mon-Fri 0845-1800 hours with 1 hour for breaks per day (41.25 hours per week)

    Total hours per week: 41.25

    (the hours are based on the candidate being over 18)

  • Apprenticeship duration

    12 months

  • Possible start date

    13 Nov 2017

  • Date posted

    31 Jul 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001287565

  • Positions

    1 available

Based within the Customer Experience Team you will be working with others to handle inbound telephone calls from our customers, many of whom are older adults, who have a range of issues including:

  • Non-delivery
  • Faulty goods
  • Replacing items
  • Returns
  • Requesting to be removed from mailing lists
  • Complaints
  • Questions about our products

Many customers write in to the company, rather than call, so you will be dealing with inbound mail, which is expected to be of a very high standard.

You will be responding to customer queries about products and services purchased from Easylife, a direct mail, newspaper and online retailer. Contact types will include telephone, email and letter so you will need to be computer literate and confident talking to people.


Requirements and prospects

Desired skills

  • Working knowledge of Excel
  • Basic level of numeracy skills
  • Good multitasking skills
  • Thrives in a busy environment
  • Enjoys working to tight targets
  • Good communication skills including written and verbal
  • Attention to detail
  • Able to ‘think on your feet’, use initiative and solve problems
  • Able to understand/digest data

Personal qualities

  • Enjoys developing and maintaining positive working relationships with others
  • Happy to shares ideas and information
  • Willing to assist colleagues unprompted
  • Takes pride in the achievement of team objectives
  • Self-motivated – driven to achieve results
  • High customer service ethic – is passionate about meeting customer expectations and improving service levels
  • Able to keep pace with change – acquire knowledge/skills as the business develops
  • Able to prioritise own workload

Qualifications required

  • GCSE Grade C or above (or equivalent) in Maths and English.

Future prospects

The company prefers to ‘home grow’ staff so once established in role, talented employees are identified and relevant training provided so they can move up through the company.

Things to consider

This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. You will be working in part of a small call centre which is part of a wider customer services team/function.

About the employer

Founded in 1992, our values are still the same as they were back then. We're focused on making life easier; offering a wide range of practical products at great value to our customers. We've grown from a one-man business to a dedicated team, working together to become one of the UK's leading importer, distributer and mail order companies. With a huge catalogue of innovative products, we aim to help our customers with everyday practical issues. We believe that quality, convenience and exceptional customer service are the backbone of our business. With a friendly team of customer service personnel who are based in the UK are ready and waiting to take your call and help you with any issues/queries you may have. With us you are able to buy with confidence and know that if you are not 100% happy with your products, we will happily refund or replace any items.

Employer

Easylife Group Ltd

Address

Lingfield Way

Darlington

DL1 4XX

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Training provider

  • Apprenticeship in Customer Service
  • Functional Skills in Maths
  • Functional Skills in English
  • Functional Skills in ICT

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

LIFETIME TRAINING GROUP LIMITED

Applications for this apprenticeship are being processed by Lifetime Training Ltd


Employer's Application Instructions

Please click on the link to apply


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Nov 2017