Customer Service Apprentice Oakwood Doors & Spray Finishes Limited

You will be assisting the Sales Team on a day to day basis, also answering phones,speaking with customers in person and over the phone. Doing sales,purchase ledger / sales ledger inputting products on the website and filing

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Closing date: 25 Sep 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Mon-Thurs 9:00-5:00 Fri 9:00-4:00

    Total hours per week: 34.00

  • Apprenticeship duration

    12 months

  • Possible start date

    04 Oct 2017

  • Date posted

    31 Jul 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Typical day to day duties include: 

  • Answering phones
  • Dealing with customer complaints
  • Dealing with customers in person / in showroom
  • Sales
  • Emailing Quotations
  • Liaising with suppliers
  • Liaising with spray shop
  • Raising Orders and returns
  • Inputting Invoices on Sage Accounts
  • Filing
  • Assisting Sales team
  • Organising delivery routes (booking in with customers)
  • Ensuring all orders are correct and ready to despatch
  • Data Input on the website
  • Checking prices on labels in showroom correct and up to date
  • Processing orders

Requirements and prospects

Desired skills

  • Sales experience ideal but not essential
  • Able to think logically and systematically
  • Shows initiative
  • Computer Literate
  • English and maths A to C or above
  • Prepared to multi task
  • Excellent communication and telephone skills
  • Admin experience
  • Simple book keeping or accounts knowledge (ideal not essential)
  • Familiar with shipping and warehouse practices ( ideal not essential)
  • Website knowledge Magento (ideal not essential)
  • Typing Skills
  • Data Protection Knowledge
  • Customer service skills
  • SEO knowledge ( ideal but not essential)

Personal qualities

  • Punctual 
  • Good telephone manner 
  • Confident
  • Professional
  • Willingness to learn

Qualifications required

GCSE Grade C or above in Maths and English or equivalent 

Future prospects

Development and progression within the company is a possibility for the right candidate

Things to consider

The candidate must be able to commit to completing an Intermediate Level Apprenticeship through half day release, whilst fulfilling the job role. Candidates will be required to attend National Business College for an interview and assessment

About the employer

We are a small, friendly, family run business with a straightforward customer care service and support - essentially we treat our customers as we would like to be treated ourselves. We'll go that extra mile to ensure you receive a trouble free purchase. We go that extra mile to ensure that your issues, if any are addressed.


Oakwood Doors & Spray Finishes Limited


Oakes Mills West Unit 14

New Hey Road



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Training provider

  • The successful candidate will undertake the Customer Service Practitioner apprenticeship standard at level 2 and will also undertake a level 2 diploma in Customer Service alongside this;
  • Functional Skills in Maths and English will also be required but this is dependant on GCSE results or equivalent

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by National Business College


Amanda Costello 01484430433

Before you apply

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Closing date: 25 Sep 2017