IT Support Apprentice - 12249 INBOND LIMITED

Great opportunity to join this growing provider of bonded and non-bonded warehousing and document storage services, especially at this very exciting time. You’ll be working alongside the existing team, you would be supported while you complete your Level 3 Infrastructure Technician Apprenticeship with a view to progressing from this to Level 4.

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Closing date: 30 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday–Friday, Hours to be confirmed with the employer

    Total hours per week: 35.00

  • Apprenticeship duration

    15 months

  • Possible start date

    02 Oct 2017

  • Date posted

    27 Jul 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Main role/ responsibilities 
Starting on a 13-15 month Infrastructure Technician Apprenticeship (level 3)
The role will involve the following:
•    Support of systems located at InBond as appropriate, ensuring that the IT and electronic communication infrastructure is available to all employees, outside of pre-planned system downtime, by the effective hands on management of IT equipment including system management, installation and component replacement
•    Asset and warranty registration, configuration and deployment of new server software, ongoing maintenance of such software and management of software licensing including data capture and reporting on resource deployment
•    Assisting the IT department with infrastructure and software deployments
•    Ensure system and equipment security is maintained by ensuring anti-virus and software update systems are up to date and operational
•    Compliance with Group Security policies and ensuring all hardware is secured to current standards
•    Provide server monitoring and reporting and maintain system availability and reliability
•    Monitor and maintain database and system integrity
•    Troubleshoot systems hardware/software problems, liaise with 3rd party hardware and software suppliers to ensure problem resolution within agreed SLA
•    Manage, co-ordinate and control the raising, progress and resolution of system incidents with 3rd parties and participation in incident and problem management. Provide technical support and information and assist in the delivery of system incident Root Cause Analysis reports
•    Develop and maintain technical support processes, user manuals and other documentation as necessary to support service delivery
•    Assist with new process writing and solution delivery to the InBond group. Including the setup, configuration and documentation of new software and processes
•    System report writing using various reporting tools to provide the business with accurate system data and dashboards
Additional responsibilities include:
•    Taking ownership of technical issues, and working to resolve more advanced issues when necessary
•    Develop and maintain relationships with appropriate external parties
•    Understanding, implementing and challenging the strategies for the Division
•    Consistently researching and developing the information technology structure to ensure an enhanced service to both internal and external customers
•    Participation in providing training as required
•    Follow a clear desk policy and promote a professional image and attitude
•    Design and develop applications to aid process efficiency

Requirements and prospects

Desired skills

Qualities/ essential requirements
•    Knowledge of DNS, TCP/IP, sub netting, OSI network layers, and other networking concepts
•    Knowledge of business systems and processes. i.e. Warehouse management system
•    Excellent documentation skills, including the delivery of standard operating procedures
•    Knowledge of virtualization technologies (i.e. Hyper V, VMware)
•    Experience with monitoring, antivirus, anti-spam & security systems
•    Excellent communication & customer service skills
•    Excellent problem solving skills with fault finding experience & knowledge
•    Experience in application development using various programming languages, desired but not essential
•    Knowledge of web site development and management including IIS, HTML & PHP
Desired but not essential
•    Knowledge of database technologies including Oracle and SQL.
•    Requirements and prospects
Desired skills
•    Good communication skills both verbally and written
•    Pleasant and competent telephone manner
•    Good interpersonal skills              
•    Good IT and typing skills
•    Good organisational skills
•    Ability to work under pressure

Personal qualities

Someone with an enthusiastic and professional attitude and a commitment to learning new skills.

Qualifications required

Minimum 3 GCSE's at C or above, plus English and Maths at D or above

Future prospects

Opportunity to become a permanent employee at the end of the apprenticeship Opportunity to progress onto a level 4 programme

Things to consider

Benefits • Starting salary is £175 per week, with the opportunity to achieve increases based on your performance in the role

About the employer

Employer Description Working within a small team in a relaxed but professional, warm and friendly working environment. Growing company, very exciting period of growth, opportunity to be a part of this and develop your career as the company continues to grow.




Malleable Way


TS18 2QX

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Training provider

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by QA Limited


0345 074 7825

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Closing date: 30 Sep 2017