Apprentice IT Systems Administrator Hathaway Surgery

Hathaway Medical Centre based in Chippenham has the opportunity for an IT Apprentice to join their team. You will assist in the daily running of the practice's computer, telephone, information screens and security systems.

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Closing date: 02 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    37.5 hours Monday - Friday

    Total hours per week: 37.50

  • Apprenticeship duration

    1 years

  • Possible start date

    14 Oct 2017

  • Date posted

    07 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Job Summary:

To ensure the daily smooth running of the practice's computer, telephone, patient information screens and security systems and to develop clinical and other software installations as required. In order to carry out the requirements of the role, the staff member will need to immerse themselves in practice processes and systems. This will require the apprentice to be trained within the context of the job roles of other non-clinical staff members. Full training will be provided to assist with this; however the staff member will need to ensure that their skills are used regulary in order to identify areas for improvement.

Main Responsbilities:

  • Daily checking of system backups and electronic links to the pathology laboratory and local health bodies
  • Ability to restore files when needed
  • Investigate and resolve problems in the day-to-day use of computers, printers and other IT related equipment
  • Ensure the effective running of the practice's IT network and email system including the set up and management of user profiles, including RA (smartcard) management
  • To be the first point of contact with the helpdesks of the clinical and other system suppliers, reporting all faults and ensuring equipment maintenance is up to date
  • Maintain a datbase of IT equipment
  • Ensure regular calibration and PAT testing is carried out on equipment by agreed third parties
  • Identify areas for development and enhancement of the clinical and other systems to ensure both ease of use and optimum data quality
  • Design and run searches and reports as defined by partners and/or the practice manager, assist in in contractual data reporting and audits as required
  • Data management - Maintaining databases and use of Excel spreadsheets where applicable
  • Ensuring the practice website is kept up to date and is patient friendly. Updating non practice websites and social media such as NHS Choices and Facebook where applicable
  • To become the practice point of contact for the clinical system and be able to train others in the best use of the system
  • To manage the Avaya telephone system, including; programming telephones, assisting with staff training, patient messages, routing of calls, reporting
  • Assisting with managing the practice intranet, ensuring all policies and procedures are cross referenced and user friendly
  • Assist in the installation and configuration of hardware and software in accordance with CSU protoclas and requirements
  • Report to the practice manager any significant events relating to the IT systems
  • Assist the practice manager in the ongoing development and implementation of the practice's IT strategy
  • Understand the practice swipe security system - monitor, issue and block cards
  • Understand our CCTV system - Review, save and retireve footage. Contact supplier for service and support
  • Develop the patient information screens - produce content, embed agreed NHS content and update newsreel as required

Requirements and prospects

Desired skills

The ideal candidate will have:

  • Excellent communication skills
  • Excellent basic computer skills
  • Basic knowledge of IT and telephone systems
  • An eye for detail

Personal qualities

The ideal candidate will be:

  • Punctual and reliable
  • Enthusiastic and willing to learn
  • A good team player
  • Ability to work indvidually using your own initiative

Qualifications required

GCSE's (or equivalent) at grade C/4 or above in English and Maths

A GCSE or A Level in ICT is desirable but not essential

Future prospects

Potential to apply for permanent vacancies if available in the future.

About the employer

Hathaway Medical Centre provides health care for almost 16,000 patients in Chippenham and surrounding areas. There are 10 doctors who work for the surgery supported by a team of nurses, healthcare assistants and phlebotomists.

Hathaway Medical Centre aims to provide a traditional family doctor service in a friendly, efficient way. As well as our full range of surgeries and clinics run at the practice, the clinicians also have responsibility at the local Community Hospital for our patients who are admitted onto the ward. We aim to be as available as possible, offering slots each day for urgent problems that may arise.
Our main surgery building is split into four areas - Red, Blue and Yellow areas are on the ground floor, the Grey area is situated on the first floor.
We also run our branch surgery in our old premises at 32 New Road, for pre-booked appointments only.


Hathaway Surgery


Middlefield Road


SN14 6GT

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Training provider

  • Level 2 Diploma in IT User Skills (ITQ) (QCF)
  • Employment Rights and Responsibilities (ERR)
  • Personal Learning & Thinking Skills (PLTS)

If required you will also complete:

  • Functional Skills in English (Level 1)
  • Functional Skills in Maths (Level 1)
  • Functional Skills in ICT (Level 2)

Apprenticeship framework

IT Application Specialist

Training provider


Applications for this apprenticeship are being processed by Swindon College


Maria Zarola 01793 498208

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Closing date: 02 Oct 2017