Apprentice Parts Advisor Ancaster Group Ltd

Do you have a passion for all things automotive? Could you deliver a great standard of customer service? Then it’s time you considered a career with Ancaster Group. We are looking for passionate individuals with a love of all things that drive.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Oct 2017

Apprenticeship summary

  • Weekly wage

    £230.80

  • Working week

    40 hours per week. This apprenticeship will involve working Saturday mornings on a rota basis.

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    30 Oct 2017

  • Date posted

    02 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001280086

  • Positions

    1 available

Ancaster Group (Nissan)
Walton Bridge Road

Shepperton

TW17 8NE

As an Apprentice Parts Advisor under supervision you will work towards the following objectives:

To welcome customers to the Parts Department and ensure their vehicles are processed in line with manufacturer standards and comply with correct Company procedures.

To achieve the customer satisfaction objectives and ensure that the customer is dealt with professionally adhering to manufacturer standards and dealership procedures.

To enthusiastically treat customers with courtesy and respect in a professional, well turned out manner

Duties and Responsibilities

  • Promote trade business
  • Support Parts Manager / Supervisor 
  • Ensure customer parts are ordered and prompt contact is made on arrival of the said parts.
  • Create invoices / estimates in line with manufacturer pricing programs and take appropriate monies.
  • Improve the quality of customer service, in line with manufacturers CSI programs.
  • Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve others when needed.
  • Parts stock.
  • Record lost sales.

This apprenticeship will involve working Saturday mornings on a rota basis. This is agreed locally on a rota basis. It will be hard work but it is a great environment to work in. It offers opportunities for reward and progression.


Requirements and prospects

Desired skills

  • Communication
  • Customer focus
  • Team working
  • Relationship building
  • Problem solving

Personal qualities

  •  Polite, calm and approachable persona
  •  Must be a team player
  • Must have flexible ‘can do’ approach

Qualifications required

GCSE (or equivalent) Maths and English at grade D or above desirable but not essential.

Future prospects

Full training will be given in this challenging and varied role to ensure that the apprentice has the skills and expertise be considered as a permanent member of staff.

Things to consider

This apprenticeship will involve working Saturday mornings on a rota basis. This is agreed locally on a rota basis. It will be hard work but it is a great environment to work in. It offers opportunities for reward and progression. Please do not contact the retailer directly. Learning Skills Partnership is the main point of contact for this vacancy, as we are providing a full recruitment service for the retailer. Approaching the retailer directly will not always help your application. Once you commence at the Retailer, further induction training will be supplied by the Retailer. You will also receive visits and other training from the Learning Skills Partnership representative. The National Minimum Wage (NMW) rate for apprentices is £3.50 per hour. This applies to 16-18 year old apprentices and those aged over 19 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training. After the first three months of the apprenticeship the pay will be reviewed and depending on performance the wage may rise.

About the employer

Established in 1949, Ancaster Group Ltd have been serving the local community for over 65 years. A family business throughout, our founder Harold G Cole originally started out in a small garage repairing and restoring trucks. Today, Harold’s son Robert is our Chairman and along with our board of directors takes responsibility for the day to day running of the business. Ancaster is one of the original Nissan (Datsun) dealers and our Managing Director, Stephen Wood, is the head of the dealer council for Nissan in the UK. Our team of over 200 staff is made up of highly trained, friendly people and we have an average length of service of 8.5 years.

Employer

Ancaster Group Ltd

Address

Walton Bridge Road

Shepperton

TW17 8NE

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Training provider

Customer Service Practitioner Level 2 plus Functional Skills if appropriate.

This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated a tutor who will visit on site every 4-6 weeks and deliver all of the training to gain the qualification and provide the resources to complete work between visits.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

LEARNING SKILLS PARTNERSHIP LTD

Applications for this apprenticeship are being processed by Learning Skills Partnership

Contact

Luke Jacob 01482 338844 Luke.Jacob@lsprecruit.com


Employer's Application Instructions

Please apply for this Apprenticeship using the Get My First Job website. If you have any issues with applying please email Luke.Jacob@lsprecruit.com or call 01482 338844.


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Oct 2017