Membership Sales & Retention Apprentice Burscough Fitness & Racquets Leisure Centre

Are you looking for a new challenge and to work in something that inspires you? Could you motivate others to enter the leisure centre, and encourage them to be more active more often? If so, this Apprenticeship with Burscough Fitness and Racquet Centre is for you!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    32 P/W Shifts TBC

    Total hours per week: 32.00

  • Apprenticeship duration

    12 months

  • Possible start date

    30 Oct 2017

  • Date posted

    19 Jul 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Serco are working with an external organisation for recruitment to this apprenticeship scheme. Your application will be shared with an external organisation. By continuing with your application you are consenting to your application being shared with our partner Lifetime Training

To learn and support the commercial success of the Health and Fitness, Swimming and Swimming Lesson business on site plus online, through the promotion and selling of the leisure facility’s membership packages.

• To understand the individual site focus and the sales expectations for the year in relation to new sales and member growth.
• To promote & sell health & fitness, swimming and swimming lesson memberships within the leisure centre and online.
• Follows clearly established systems or processes
• Resolving common problems based on what has been trained or previously experienced.
• To work with the sales and marketing managers to ensure smooth implementation of all Health and Fitness and Aquatic promotions internal and externally.
• To develop new corporate sales opportunities with local employers to assist with member growth. In addition refresh existing corporate relationships
• To support the sales and front of house teams on developing the customer experience using the mystery visitor reports and associated action plans.
• To accurately record all sales completed on a daily basis ensuring every aspect of the sales process, in line with the sales SMS manual, is followed professionally from first customer contact to payment and gym induction booking.
• To be proactive in generating sales leads on a day to day basis.
• To write a monthly sales activity planner to ensure that outreach ties in with marketing activity.
• To be compliant with data protection and contract laws at all times.
• Working under close supervision or in a structured environment.

Responsible to the Sales and Fitness Manager and Line Managers (Facility Manager and Commercial and Event Manager).

Minimum GCSE or equivalent.

Experience and or interest in a customer service, sales or leisure industry is desirable.

At this level, full training is given such that individuals are able to perform the work to the required level, including training for problem solving such that solutions and responses to regular problems and issues can be resolved Examples; frontline service delivery, invoice matching, data transfer, typist, receptionist

Requirements and prospects

Desired skills

Good communication skills.
Computer literate.
Good telephone manner.
Self motivated and organised.
Friendly and outgoing.

Personal qualities

High personal integrity and motivation.
High commitment to business success.
An open, honest and friendly outgoing personality.

Qualifications required

Requires a general level of education

Future prospects

On-going training and development encouraged by the employer which will give the applicant the opportunity to move on to a full time job.

Things to consider

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early

About the employer

Burscough Racquet & Fitness Centre is a contemporary health and fitness venue with a range of facilities available. We've got a newly refurbished gym with state of the art equipment, and a sports hall.


Burscough Fitness & Racquets Leisure Centre


Bobby Langton Way


L40 0SD

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Training provider

- Level 2 Apprenticeship in Sales
- Functional Skills in Maths, English and IT (if applicable)

Apprenticeship framework

Sales and Telesales

Training provider


Applications for this apprenticeship are being processed by Lifetime Training Ltd

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Oct 2017