Admin Officer Apprenticeship Central Primary School

A great opportunity to work with the team at Central Primary School gaining vital experience and working towards a level 2 qualification.

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Closing date: 12 Nov 2017

Apprenticeship summary

  • Weekly wage

    £112.00

  • Working week

    Monday/Wednesday/Friday – 9-4 (1 hour for lunch) Tuesday/Thursday 8.00-3.30 (1 hour for lunch)

    Total hours per week: 32.00

  • Apprenticeship duration

    12 months

  • Possible start date

    15 Nov 2017

  • Date posted

    14 Jul 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001276746

  • Positions

    1 available

  • Learning SIMS data base, helping with all school communications.
  • Provide administrative support, to include photocopying, filing, email and other tasks.
  • Produce reports, send letters and other materials to support the team
  • Provide support in other admin areas to include the maintenance of attendance data and data entry in SIMS.
  • Assist with any ad hoc duties.

Requirements and prospects

Desired skills

  • Good Knowledge of Maths.
  • Good knowledge of Written & Spoken English.
  • Able to Prioritise.
  • ICT skills-Word/Excel.
  • Reliability.

Personal qualities

  • Helpful.
  • Enthusiastic.
  • Quick Learner.
  • Sense of humour.
  • Able to use initiative.

Qualifications required

  • English, Maths and ICT GCSE grade C or above or equivalent.

Future prospects

There may be a possibility of a permanent role once the apprenticeship has been completed.

Things to consider

You will need to be able to drive to Stevenage one day a week for college (there is no direct train route). Unfortunately there is no parking on the school site so you will need to use the nearby car parks.

About the employer

Central Primary School is a mainstream school with specialist provision for pupils with Speech, Language & Communication Needs. The school currently has provision for up to 450 pupils on site and will expand to more than 500 by 2018. The school is accommodated within a grade II listed Victorian building, one of the oldest buildings remaining in Watford and is bordered by the central ring road.

Employer

Central Primary School

Address

Derby Road

Watford

WD17 2LX

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Training provider

Training to be provided includes:

Knowledge-based component:

  • Identifying who customers are, and the difference between internal and external customers.
  • Knowing your organisation’s core values and linking them back to service culture.
  • Knowing the internal policies and procedures, including complaints processes and digital media policies.
  • Knowing your business’s legislation and regulatory requirements.
  • Learning how to use systems, equipment and technology to meet customer needs.
  • Understanding your role and responsibility within the organisation and the impact of your actions on others.
  • Understanding the products and services that are available from your organisation.

Skills-based component:

  • Using appropriate verbal and non-verbal communication skills.
  • Using a range of questioning skills, including listening and responding, to build rapport and determine customer needs.
  • Providing clear explanations and offer options to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Organising yourself, prioritising your own workload/activity to meet deadlines.
  • Demonstrating patience and calmness during customer conflict.

Behaviours-based component:

  • Frequently and consistently communicating and working with others in the interest of helping customers efficiently.
  • Accepting responsibility, is proactive, plans work.
  • Acting on and seeking feedback from others to develop or maintain person service skills and knowledge.
  • Treating customers as individuals to provide a personalised customer service experience.

 

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

NORTH HERTFORDSHIRE COLLEGE

Applications for this apprenticeship are being processed by North Hertfordshire College

Contact

Sarah Brignull 01462 424242 sbrignull@hartld.co.uk


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Closing date: 12 Nov 2017