Customer Service Apprentice Diamond Box Limited

Progression, within an award winning business, is available for someone looking for a customer service and sales career with potential. Great mentors help start your career.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday and Friday 9am – 4pm with a 30 minute break.

    Total hours per week: 32.50

  • Apprenticeship duration

    12 months

  • Possible start date

    25 Sep 2017

  • Date posted

    14 Jul 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Day to day duties will include:

  • Assisting the Customer Service and Sales team where 4 to 5 staff currently work
  • Answer incoming calls and emails and process orders
  • Respond to customer enquiries or order queries
  • General admin duties to include filing, stationery and paperwork
  • Once experience about the business has been gained you will be asked to assist in the accounts team by completing some basic purchase ledger entries and control documents

Requirements and prospects

Desired skills

  • Able to work in a small team
  • Excellent communicator with a good telephone manner

Personal qualities

  • Hardworking, self-motivated, enthusiastic
  • Flexible and able to deal with varied tasks
  • Problem solving skills
  • An ability to interact with people at all levels
  • Able to deal with the mundane tasks as well as the challenging

Qualifications required

Ideally Grade A – C in Maths and English or equivalent, grade D will also be considered.

Future prospects

This company is looking for an employee who wants to grow within the business and hopefully progress and offer support in other areas such as accounts team.

Things to consider

As part of this apprenticeship, you will be required to travel to both the employer location in West Bromwich and also attend college in Sutton Coldfield. Please ensure that you have researched your travel arrangements and are happy with the time it will take and distance required to travel, before you apply for this vacancy.

About the employer

An award winning midlands based independent supplier of corrugated packaging who has a “can do” philosophy of doing business and a “make it happen” mentality to our customer’s requests. This approach to our corrugated packaging customers has proved successful and helped establish Diamond Box Limited as one of the fastest growing and now one of the largest independently owned single-site cardboard manufacturers in the UK. Our aim is to continue to work closely with both our customers and suppliers in order to create products that offer an unbeatable combination of service, quality and value.


Diamond Box Limited


Unit 4

Hill Top Industrial Estate, Shaw Street

West Bromwich

B70 0TX

You must have JavaScript enabled to view a map of the location

Training provider

  • A competence based qualification i.e. NVQ/QCF.
  • A knowledge based qualification i.e. Technical Certificate.
  • Key or Functional Skills (if required).
  • Employer Rights & Responsibilities.
  • Personal Learning & Thinking Skills.

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Birmingham Metropolitan College


Linda Hall 0121 362 1122

Employer's Application Instructions

Thank you for your interest in this vacancy. In order to provide a better service to our future apprentices and the employers that we work with, we have changed our application process. On the next screen you will find more information about the apprenticeship course and what jobs in the sector might entail. You will be given the opportunity to register your interest and then be invited into the college to meet with the relevant team to discuss our current vacancies and opportunities available to you. If you have already applied and attended an interview session at one of our colleges, please contact your Recruitment Advisor to discuss your interest in this specific vacancy. You do not need to apply again to the college. The Apprenticeship Recruitment Team – BMet 0121 362 1121 (Birmingham) The Apprenticeship Recruitment Team – BMet 01384 399 848 (Stourbridge)

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today