Apprentice Office Assistant (mm) KNIGHTS GROUP LIMITED

Apprenticeships mix on-the-job training with classroom learning. They provide you with the skills you need for your chosen career that will also lead to nationally recognised qualifications. As an apprentice, you earn while you learn and receive other benefits as well.

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Closing date: 30 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week


    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Nov 2017

  • Date posted

    12 Jul 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

The Role:

The Office Apprentice position provides general office and administrative support to ensure consistency in carrying out office processes and to ensure that work is carried out in a thorough and efficient way.

The jobs primary responsibilities will include, but are not limited to:

  • Answering the phone in a prompt manner, being one of the first points of contact for enquiries and re-directing the call to the correct person where required
  • Communicating with staff via phone, text or email for a variety of reasons including outstanding reporting, updated information and checking deliveries
  • Sort, count and log incoming packages from the field team
  • Mailing new job information to staff in a timely manner – including mail merging, creating labels and using the franking machine
  • Inputting data and photographs onto a web reporting system where required
  • Packing and sending work kits to staff and communicating delivery to them
  • Scanning and saving paperwork as required
  • General office duties as required

Requirements and prospects

Desired skills

  • Organised 
  • Good attention to detail 
  • Willing to contribute ideas 
  • Excellent customer services skills
  • Excellent telephone/communication skills
  • Good at problem solving

Personal qualities

  • Enthusiastic 
  • Energetic 
  • Good communicator 
  • Confident
  • Highly organised
  • Reliable

Qualifications required

GCSE Grades A-C in English, Math’s and ICT or equivalent is preferred but not essential as full training will be delivered.

Future prospects

On completion of this apprenticeship there are excellent career prospects for the right person to progress within the company.

Things to consider

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour from 1st April 2017. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

About the employer

Knights Training Academy deliver a diverse range of training solutions such as Apprenticeships. We take great pride in our apprenticeship completion rates and take a careful approach and pre-plan based on candidates profile to enhance an enjoyable learning journey. We aim to inspire our candidates from start to finish.




13B Holmesdale Road



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Training provider

Level 2/3 diploma or certificate incorporating an NVQ, where evidence will be gathered to build a portfolio showing your competency within the role, Functional Skills to include Maths, English and IT (depending on award and previous qualifications) where a tested part will be completed and you will complete a Technical Certificate to underpin your knowledge of working in the sector, this also comes with a tested part.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by KNIGHTS GROUP


Chris Billingham 07854888812

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Closing date: 30 Oct 2017