Apprentice Customer Service/Sales Advisor (pi) Progress International Ltd

Apprenticeships mix on-the-job training with classroom learning. They provide you with the skills you need for your chosen career that will also lead to nationally recognised qualifications. As an apprentice, you earn while you learn and receive other benefits as well.

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Closing date: 30 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday-Friday, shifts TBC.

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Nov 2017

  • Date posted

    03 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

The role:

Contacting organisations via on the phone to explore what training, coaching, assessment and elearning services they may have within their organisation.

Please note this is not a scripted contact centre environment, we are a small friendly team and we are looking for 2 apprentices that we can develop, guide and support.

Your main role will be to develop a professional relationship with each organisation and as requirements arise arrange for one of our team to meet with them to explore their requirements in further detail.

You will be contacting organisations from a database, and updating our system with details of the conversation that you have.

Requirements and prospects

Desired skills

  • Organised 
  • Good attention to detail 
  • Willing to contribute ideas 
  • Excellent customer services skills
  • Excellent telephone/communication skills
  • Good at problem solving

Personal qualities

  • Enthusiastic 
  • Energetic 
  • Good communicator 
  • Confident
  • Highly organised
  • Reliable

Qualifications required

GCSE Grades A-C in English, Math’s and ICT or equivalent is preferred but not essential as full training will be delivered.

Future prospects

On completion of this apprenticeship there are excellent career prospects for the right person to progress within the company.

Things to consider

From April 2017, The National Minimum Wage (NMW) rate for apprentices is £3.50 per hour. This applies to 16-18-year-old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices, the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

Progress International has a reputation for producing results. This is based on our clients confidence in our ability to work with them to achieve their objectives. We pride ourselves on our highly experienced team who in conjunction with yourselves can enable you to achieve individual, team and organisational advancement. Whether you have identified the need to change behaviour, mindset or attitude, or wish to reinforce or implement a strategy, policy or procedure, we will make it happen. Our success is due to our belief that whether you are looking at implementing a new process or wishing to change the performance of your people, your workforce will not support change unless they understand it, have confidence in the changes you require and have the personal motivation & willingness to support it.


Progress International Ltd


Peel House

Upper South View



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Training provider

Level 2/3 diploma or certificate incorporating an NVQ, where evidence will be gathered to build a portfolio showing your competency within the role, Functional Skills to include Maths, English and IT (depending on award and previous qualifications) where a tested part will be completed and you will complete a Technical Certificate to underpin your knowledge of working in the sector, this also comes with a tested part.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by KNIGHTS GROUP


Chris Billingham 07854888812

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Closing date: 30 Oct 2017