Retail Assistant Apprentice Shoe Zone

The UKs number one value footwear retailer is offering you the opportunity to develop your leadership, commercial and interpersonal skills within a fast-paced retail environment. Do you like the thought of being part of a fast moving, exciting retail business with a commitment to training and promotion from within? If so, apply now.

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Closing date: 28 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Shift patterns available, 9-5 Monday-Sunday

    Total hours per week: 30.00

  • Apprenticeship duration

    14 months

  • Possible start date

    30 Oct 2017

  • Date posted

    13 Jul 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

The main purpose of a retailer is to assist customers when they purchase products, which requires a good understanding of the stock being sold, the variety of ways customers can shop and the ability to process payments, for example, using a till.

Retailers must be passionate about delivering a quality service that always aims to exceed customers’ expectations. Therefore, retailers enjoy direct contact with a wide range of people and are motivated by completing a sale and knowing a customer is happy with their purchase.By learning on the job, working independently and shadowing colleagues, you will develop significant skills and increased confidence within a retail environment.

Your duties as a Retail Apprentice will include:

  • Positively interact with customers, using business relevant methods to support and increase sales by providing useful information and service
  • Assisting with customer queries, orders and returned goods
  • Establish a good rapport with customers, serve them in line with brand standards and promote the values of the business in all work activities
  • Help match products to customers’ needs and increase the amount they spend for example through the sale of associated products and services
  • Maintain appropriate levels of the right stock to meet customer demand, ensure it is kept in the correct condition (for example correct temperature, environment, packaging) and minimise stock loss through accurate administration, minimising wastage and theft
  • Support team members to ensure that the services provided are of a high quality, delivered on time and as required

You will be contracted 30 hours/week and paid a wage. We are also able to offer you up to 28 days holiday (inclusive of bank holidays), 25% staff discount, profit share schemes, competitive pay rates, long service awards, 1st class training and good promotion prospects

Requirements and prospects

Desired skills

  • Communication and interpersonal skills

Personal qualities

  • Previous retail or customer service experience would be great, but as long as you have the attitude and willingness then this could be the opportunity for you
  • We are looking for candidates who are full of personality and enthusiasm to join our team

The ideal candidate will be:

  • Committed to delivering a high-quality customer service
  • Confident dealing with customers
  • An excellent communicator

Qualifications required

  • For our Level 2 apprenticeships we are looking for a minimum of grade D or above in English and Maths at GCSE (or equivalent) + 2 further GCSEs at grade D or above (or equivalent)

Future prospects

This is dependent on you! With over 500 stores across the UK we are always on the look out for our next generation of future managers.

Things to consider

From 1st of April 2017 the National Minimum Wage (NMW) rate for apprentices is £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 or over in the first year of their Apprenticeship. Those between the ages of 19-24 who are in their second year (or third year) need to be paid the National Minimum Wage for their age bracket. In April 2016 the new National Living Wage was implemented and therefore if you are over the age of 25 and in your second or third year of an Apprenticeship you will be entitled to be paid the National Living Wage. Please see below for further information:

About the employer

Shoe Zone Retail Limited is the UK’s number one value footwear retailer, currently trading from over 500 locations throughout the UK and Ireland. We sell approximately 20 million pairs of footwear per annum and employ in excess of 4000 people.


Shoe Zone


19 Beardmore Park

Martlesham Heath



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Training provider

  • As an apprentice, you will complete an industry wide recognised qualification, relative to the role you work within
  • This will involve on the job and off the job training within the workplace and supported by a state of the art online virtual learning environment and the support of a Tutor Assessor
  • You will receive regular training and be observed whilst you work
  • In addition to your daily duties you will also complete theory work and a couple of tests. This may involve a little revision but there is very little you won’t have already learnt on the job
  • Throughout your programme you will be supported not only by your line manager, but your tutor assessor will support you through your apprenticeship programme, ensuring you are on course with your progression and on track for successful completion

Apprenticeship standard

Retail > Retailer

Training provider

SR Education

Applications for this apprenticeship are being processed by SR Education


Nadine Hughes 01949 20907

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Closing date: 28 Oct 2017