Apprentice Customer Service Liaison / Administrator Mitchell Harper Limited

You will be the first point of contact for all customers and clients. Mitchell and Harper have very honest 'no blame' values. This is a great job for those who can maintain a positive and customer friendly attitude at all times. You will also give customers a positive impression or yourself and your organisation.

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Closing date: 18 Oct 2017

Apprenticeship summary

  • Weekly wage

    £150.00

  • Working week

    Monday-Thursday 9am-5.30pm Friday 9am-5pm (1 hour lunch)

    Total hours per week: 37.00

  • Apprenticeship duration

    15 months

  • Possible start date

    19 Oct 2017

  • Date posted

    04 Jul 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001268073

  • Positions

    1 available

  • Providing excellent customer service at all time to ensure a professional/ positive image of the company is given to all existing and new customers
  • Dealing with clients over the telephone
  • Sending and Receiving Faxes
  • Postal Duties
  • Filing and maintaining internal documents
  • Managing in-house computer systems
  • Sending and Receiving emails
  • Data Processing
  • Scanning documents

and any other general duties as required


Requirements and prospects

Desired skills

  • Good social skills
  • Excellent communication skills
  • Ability to multi-task
  • Basic Numeracy and Literacy skills
  • Sound knowledge of Microsoft and Excel packages
  • Ability to work independently and as part of small and busy team

Personal qualities

  • Ability to make efficient use of resources
  • Honest 
  • High level of motivation
  • Attention to detail
  • Punctual & Efficient
  • Be able to use own initiative
  • Excellent telephone manner

Qualifications required

No specific qualifications required but Maths, English & IT GCSE would be preferred (all C and above) Or equivalent.

Future prospects

Opportunity for financial progression at month 6 and 12. Progression to a Level 3 Advanced Apprenticeship would be made available for the right candidate on completion of Level 2. Main aim for the Employer and Candidate is to secure full time employment at the end of the apprenticeship and start progressing within the company.

Things to consider

Have you provided correct/up-to-date contact details? Can you get to the employer's address within a reasonable length of time? Please consider early morning and traffic. Have you got the skills and qualities to use the telephone and communicate effectively? This role involves customer contact, is that right for you? This role has many duties including lots of administrative tasks.

About the employer

Financial Advisers

Employer

Mitchell Harper Limited

Address

37

High Street

Birmingham

B46 1AY

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Training provider

Customer Service QCF, Key skills and Technical Certificate as appropriate. The employer will also provide in house training relevant to the job role. Please note we specialise in office apprenticeships and we will be able to deliver a bespoke Standard specific to the company you are working for.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

KEY TRAINING LIMITED

Applications for this apprenticeship are being processed by Key Training Ltd

Contact

Samantha Jones 0121 236 7512


Before you apply

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Closing date: 18 Oct 2017