Hospitality Team Member Apprenticeship ZEN CHINA RESTAURANT LIMITED

- Undertake a full and comprehensive role in the Front of House position, customer service, taking orders and serving food and drinks, adhering to Food Safety Standards, upselling, waiting on tables.

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Closing date: 30 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    As contracted, including one day a month in college, usually 30 hours per week plus college day.

    Total hours per week: 30.00

  • Apprenticeship duration

    15 months

  • Possible start date

    01 Oct 2017

  • Date posted

    27 Jun 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    2 available

Bao Fa Garden Restaurant is a high class Chinese restaurant serving Chinese and Fusion Cuisine. It has an open kitchen in the bar with big screen. It provides formal and informal casual dining to Chinese and people from all over the world.

To assist in all operational aspects of and ensure the smooth running and exceptional customer service of the operation.


• To assist in the set up and maintenance of all restaurant service areas.

• To assist in the receipt of deliveries.

• To assist in the operation of an effective Reservations program.

• To assist in the welcoming of members and guests to the restaurants. All enquires made in person or over the phone must be handled to the standards of the Restaurant

• To assist in the serving of meals/drinks to guests

 • To notify the Manager or his/her deputy where stocks/supplies are low.

• To ensure that all duties are carried out in accordance with statutory and/or Health and Safety requirements, including food hygiene regulations

• To adhere to all standards in every interaction with guests, colleagues, other members of the team and external suppliers and contacts.

• To manage all payment transactions in accordance with the financial policies and procedures and to handle all transactions with diligence, honesty and integrity

• To support colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure customer expectations are met.

• To participate, constructively, in performance reviews with the Manager and to work towards objectives/goals set by the Manager, and to improve any areas of performance felt necessary by the Manager, in order to maintain an excellent level of service to customers.

Requirements and prospects

Desired skills

• Excellent personal presentation
• Reliable
• Ability to work under pressure
• Flexible to the needs of the job/industry
• Willing to learn

Personal qualities

• A strong interest food service, drinks service and communicating with customers.
• This a practical position
• Excellent organisational skills
• Motivation is key

Qualifications required

• GCSE English and Maths grades A-D / 3 - 9 (or equivalent)

Future prospects

Progression within your job role and organisation with the potential to complete further Apprenticeships and training relevant to your role as you progress.

Things to consider

• Remember you will be standing all day! • You will be working in a face paced and busy environment. • Also, you will work a rota which may require you to work weekends and evenings. Please consider your commute in terms of time and cost.

About the employer

Zen China Restaurant established in 2010. Now we have changed the trading name to Bao Fa Garden Restaurant and Bar. Because of the recent expansion and renovation. We are working with the restaurant which has the same brand name in China. Bao Fa Garden has been honoured by the Chinese government as one of the oldest (100 years) and one of the best restaurants in China. Bao Fa Garden Restaurant and Bar in London has over 200 seats, with an open kitchen upstairs and main kitchen down stairs and a brand new bar. Besides serving Chinese cuisine, we have developed fusion cuisine. Head Chef, Jinsheng has over 14 years of working experience in a French restaurant in Canada but before this he had worked in Bao Fa Garden restaurant in China.




Riverside Building

County Hall

Westminster Bridge Road



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Training provider

On the job training and 1 day a month at WKC.

Hospitality Team Member Apprenticeship (Food and Beverage Service Specialism) Functional Skills English and Maths at Level 1.

Apprenticeship standard

Hospitality > Hospitality Team Member

Training provider


Applications for this apprenticeship are being processed by Westminster Kingsway College - Hospitality 'Workforce Development


Susan Milbank

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Closing date: 30 Sep 2017