IT Apprentice - 11923 Cara Technology

Job description: Primarily this role will be as a support to the company's technicians with a view to growing into a technician role themselves.

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Closing date: 31 Oct 2017

Apprenticeship summary

  • Weekly wage

    £150.00

  • Working week

    Monday–Friday, 9am-5:30pm

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    06 Nov 2017

  • Date posted

    27 Jun 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001261787

  • Positions

    1 available

Key responsibilities include: 

  • Answering telephone calls
  • Taking details of client's problem/requirement
  • Asking relevant questions to get additional detail
  • Offering technical assistance if and when appropriate
  • Logging enquiry details onto call logging system
  • Shadowing technicians both in the company’s workshop and on client premises
  • Utilising inactive periods to further their studies
  • Assisting administrative staff with their duties

Requirements and prospects

Desired skills

Qualities/ requirements
•    A passion for technology
•    Excellent verbal & written communication skills
•    Good organisational and time management skills
•    Ability to work flexibly and on own initiative
•    Ability to prioritise multiple tasks
•    Excellent attention to detail and accuracy
•    Ability to work individually and as part of a team

Personal qualities

Someone with an enthusiastic and professional attitude and a commitment to learning new skills.

Qualifications required

3 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above

Future prospects

They offer excellent training, have offered their former apprentice a position with the company, and is now a full time technician. For a hard working, apprentice you will be given the opportunity to develop a career with the company with more responsibilities, new job title and pay increases on successful completion of the apprenticeship.

Things to consider

The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

Employer Description Founded in 1978, the company specialised in design, distribution & support of IT products throughout Europe. Since then the company's development has been achieved by providing a quality service and reliable support this has led to an unparalleled level of referrals from existing clients, which has seen the company grow from strength to strength. The company have built up significant experience in managing IT in solicitors, accountants and in primary schools. Their knowledge of IT and their commitment to improvement coupled with their practical experience have enabled their customers to keep competitive. The company are a Microsoft partner and their commitment to keeping their IT knowledge at the forefront led them to become Gold Partners. They joined the Intel Product Integrator Program, which has given them access to high quality resources.

Employer

Cara Technology

Address

Cara House

Crossall Street

Macclesfield

SK11 6QF

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Training provider

Level 3 Infrastructure Technician

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider

QA LIMITED

Applications for this apprenticeship are being processed by QA Limited

Contact

0345 074 7825 apprenticeships@qa.com


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Closing date: 31 Oct 2017