Customer Advisor Apprenticeship BSH Home Appliances Ltd

The apprentice will promote products and services with the aim of generating income for the business and improving customer loyalty. This will include selling of repair plans, extended warranties and accessories where appropriate.

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Closing date: 29 Sep 2017

Apprenticeship summary

  • Weekly wage

    £200.00

  • Working week

    Monday-Friday. After the first two months shift pattern may change within a 8.00am – 8.00pm time frame. After training period, 1 Saturday a month will be worked with time off in week.

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    02 Oct 2017

  • Date posted

    26 Jun 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001260781

  • Positions

    3 available

  • The apprentice will handle customer enquiries via incoming and outgoing telephone calls and book service visits whilst identifying and ordering spare parts and accessories.
  • Ownership will be taken of customer enquiries and follow through to completion. 
  • The apprentice will be required to work with a high level of customer service and be flexible in their approach to their role.
  • The company place great importance on meeting targets set by working as part of a team, comprising regular attendance, punctuality and professionalism.
  • This will be underpinned by on-the-job training for products and policies and full support for an Apprenticeship in Customer Service.

Requirements and prospects

Desired skills

  • Great communication skills
  • Confident on the telephone
  • Can work well as part of a team
  • Previous customer facing experience is desired 

Personal qualities

  • Confident
  • Out going 
  • Organised

Qualifications required

  • A minimum of 3 GCSEs at grade C above or equivalent
  • A car driver is desired but not essential 

Future prospects

Possibility to remain on at the company dependent on successful completion of the apprenticeship.

Things to consider

From April 2017 the National Minimum Wage for apprentices increases to £3.50 per hour. This applies to 16-18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies. The Wage for Apprentices applies to both time spent on the job plus time spent training. 16-18 year olds won’t be required to work more than 40 hours per week. UNDER NO CIRCUMSTANCES MUST THE EMPLOYER BE CONTACTED DIRECT, ALL ENQUIRIES MUST GO THROUGH STARTING OFF.

About the employer

Domestics and General Appliance sales and manufacture for Bosch, NEFF and Siemens.

Employer

BSH Home Appliances Ltd

Address

Hipwell Ro North Kettering Business

Kettering

NN14 1UA

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Training provider

  • Level 2 NVQ Certificate in Customer Service
  • This includes attending the workshops and completing the technical certificate and the induction workbook.
  • Personal Learning and Thinking Skills
  • Functional Skills
  • Mathematics – Level 1
  • English – Level 1
  • Learners may be exempt from these with relevant GCSE grades.

Apprenticeship framework

Customer Service

Training provider

STARTING OFF (NORTHAMPTON) LIMITED

Applications for this apprenticeship are being processed by Starting Off

Contact

Chloe Edwards chloe.edwards@startingoff.co.uk


Before you apply

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Closing date: 29 Sep 2017