Apprentice Customer Service Assistant Abode Home Products

Apprentice Customer Service Assistant to be involved in providing after sales service within a manufacturer of stinks based in Barnsley.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Dec 2017

Apprenticeship summary

  • Weekly wage

    £140.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday - Friday 8.00am - 5.00pm, 1 hour lunch, 40 hours per week

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    27 Dec 2017

  • Date posted

    21 Jun 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001257351

  • Positions

    1 available

Duties to include:

  • Providing after sales service.
  • Telephone Liaison with customers, fitters and plumbers.
  • Diagnosis of product faults from calls and emails.
  • Processing spares orders from company and customer websites.
  • Dealing with distributors.
  • Dealing with customer orders.
  • Stock management and store-keeping.
  • Using SAGE 200 and other IT systems.

Requirements and prospects

Desired skills

  • Must have good communication and customer service skills.

Personal qualities

  • Customer service skills.
  • Professional telephone manner.
  • Keen and willing to learn.
  • Reliable and punctual.
  • Work well in a team.
  • I T skills.

Qualifications required

  • No formal qualifications required. 

Future prospects

Upon completion of the apprenticeship you could continue onto full time employment.

About the employer

Norcros is a focused group of market leading businesses supplying innovative branded showers, taps, bathroom accessories, tiles and adhesives, with operations primarily in the UK and in South Africa

Employer

Abode Home Products

Address

Whaley Road, Zenith Park Unit L

Barnsley

S75 1HT

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Training provider

  • Intermediate Level 2 Apprenticeship in Customer Service, including a NVQ, functional skills in maths and English and work based learning.

Apprenticeship framework

Customer Service

Training provider

NORTH LANCS. TRAINING GROUP LIMITED(THE)

Applications for this apprenticeship are being processed by North Lancs Training Group Ltd

Contact

Recruitment 01254395355 recruitment@nltg.co.uk


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Dec 2017