Software Support Technician Apprentice - 11776 Shocklogic Global

We are looking for exceptional applicants who are really committed to becoming a professional Software Developer.

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Closing date: 30 Oct 2017

Apprenticeship summary

  • Weekly wage

    £150.00 - £250.00

  • Working week

    Monday-Friday, 9am-5:30pm

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    06 Nov 2017

  • Date posted

    15 Jun 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Main Responsibilities 
We are looking for a Software Support Technician to support our expanding portfolio of international clients. The candidate will be expected to provide additional technical support services, including providing onsite technical support at client events, as well as assisting with our internal IT infrastructure.
The apprenticeships role will include: 
•    Work with our existing Support Technicians to improve our systems
•    Assist our clients with support enquiries 
•    Maintain high levels of communication with our wide range of international clients either in person, remotely, online or via telephone
•    Update and manage our online helpdesk system and knowledge resource used by all of our clients
•    Provide guidance on the union of processes and system implementation within registration management, abstract management, exhibition management and membership management
•    Provide technical support ranging from networking, software installation and delivery of our additional onsite technology services, such as setting up barcode scanners and voting keypads
•    Travel to client training sessions and to support at events, both in the UK and abroad sometimes at short notice

Requirements and prospects

Desired skills

Qualities/ requirements 
•    The candidate must be a dynamic and inspired individual that will bring into our team not only professional skills, but also passion and commitment. 
•    The candidate should have a desire for quality and excellence, and be ready to learn every day
•    As a small company, the ability to contribute ideas and development within our growing, dynamic organisation are always encouraged
You should demonstrate experience in the following:
•    Experience in web design and website maintenance
•    Fully IT literate
•    Ability to speak more than one language
•    Exceptional communication skills 
•    Good attention to detail
•    A methodical and thorough approach to work, ensuring accuracy at all times
•    You should be able to show a real passion for technology, and relish solving difficult problems. As well as good logical reasoning skills, you should be able to show you can work as part of a larger Development team, and communicate well with colleagues and customers.
•    A passion for technology, good communication skills, good problem solving abilities and ideally has experience of writing code.

Personal qualities

Someone with an enthusiastic and professional attitude and a commitment to learning new skills.

Qualifications required

6 x GCSE (or equivalent) at grades A-C including Maths plus GCSE English (or equivalent) at grade D or above

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Things to consider

Benefits • Competitive salary package after 3-month probation period. • Yearly bonus depending on target met • 23 days holiday, raising to 25 • Relaxed working environment • Worldwide travel opportunities The Apprenticeship National Minimum Wage (ANMW): From April 2017 the ANMW was set at £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

Employer Description Shocklogic understands the needs of the meetings industry like no other technology company. Founded in 1997, our team are a unique mixture of technical experts and event specialists, who have over 50 years of combined experience.


Shocklogic Global



Effra Road



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Training provider

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship standard

Digital Industries > Software Development Technician

Training provider


Applications for this apprenticeship are being processed by QA Limited


0345 074 7825

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Closing date: 30 Oct 2017