IT Support Apprentice - 11720 BPI ON DEMAND LIMITED

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Closing date: 30 Oct 2017

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 9:00 - 17:30

    Total hours per week: 37.50

  • Apprenticeship duration

    14 months

  • Possible start date

    06 Nov 2017

  • Date posted

    12 Jun 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    2 available

  • To support all customer issues and queries about CRM during Project build cycles and in post launch support. The CRM Support Consultant will need to successfully communicate and work with Customers, the BPI Account Manager and Oracle Support to rectify and close all issues and requests. The role will consist of the following duties:
  • To assist in development of Westwood’s Sales offerings in the technical team.
  • To uses your knowledge in advising Westwood’s clients in the use of their current and future I.T. infrastructure.
  • Achieving given targets / and to work with self-driven motivation and professionalism.
  • To be part of the "Westwood Team"
  • Responsibilities of the IT Support Apprentice:
  • Key duties would be:
  • Resolve all customer issues right, first time, every time
  • Provide a consultative approach to all fixes ensuring the customer gets the best available solution.
  • Using in house CRM, log all issues and resolutions to provide accurate status reports by agreed deadlines and when requested timely adhoc reports
  • Ensure our customers receive the best possible service to encourage re-sign of managed service
  • Deliver a world class customer experience through effective relationships with internal and external customers
  • Support Project Managers in delivering best of breed solutions on time and to budget
  • Escalate and resolve service affecting issues that arise
  • Ensure the deployment and administration is well controlled and delivered within agreed timescales
  • Ensure that customer solutions are effectively delivered
  • Seek and use customer feedback to improve the level of service offered to ensure that the customer is maintained
  • Adhere to commercial governance in all support activities

Requirements and prospects

Desired skills

Requirements of the IT Support Apprentice:

Hard Working

Good customer service skills

5 A-C at GCSE Including Maths + English

Good at working in a team and on your own

Personal qualities

An enthusiastic and professional attitude and commitment to learning new skills.

Qualifications required

Someone with ideally 5 GCSE grades (C and above) or equivalent, including Maths and English

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.

Things to consider

Benefits: • Review on salary after completion of apprenticeship • Permanent job upon successful completion of apprenticeship.

About the employer

Employer Description BPI is the Number 1 UK reseller for Oracle CRM. We recently won the Oracle User Group’s “Partner of the Year” Award”. With over 16 years of experience in delivering true business benefits we are the perfect link between the business and technology.





High Street



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Training provider

  • Advanced Apprenticeship Infrastructure Technician Level 3 (equivalent to A-level educational level)
  • Microsoft Technology Associate (MTA) Networking Fundamentals
  • MTA Mobility and Devices Fundamentals
  • MTA Cloud Fundamentals
  • Choice of two Microsoft MOC on Demand courses (one in part 1 and one in part 2)
  • Higher Apprenticeship Network Engineer Level 4 (equivalent to first year of degree study)
    • Microsoft Certified Professional (MCP) – Administering and Configuring Windows Server 2012 R2

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by QA Limited



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Closing date: 30 Oct 2017