Customer Service Apprentice Impact Futures Training Limited

The Childcare Company is seeking an apprentice with a bubbly personality to join our fun, hardworking sales team. Potential candidates will demonstrate a passion to develop skills and knowledge in sales, whilst being fully supported by their mentor and training provider.

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Closing date: 30 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday 8.00am – 4.30pm Total hours per week: 40.00

    Total hours per week: 40.00

  • Apprenticeship duration

    14 months

  • Possible start date

    01 Oct 2017

  • Date posted

    06 Jun 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

The following is a list of basic activities

  • 4 hours per week ‘off the job’ study time – linking work to learning programme
  • Promoting the organisation and branding
  • Achieving sales targets
  • Building client relationships
  • Engaging with potential and existing learners via email and telephone
  • Engaging with potential and existing employers via email and telephone
  • Preparing learner online initial assessment tasks
  • Following through enquiries
  • Preparing excel reports

Requirements and prospects

Desired skills

  • Attention to detail
  • Team Player
  • Engaging communication skills
  • Good grasp of the English language
  • Good written English
  • Organised

Personal qualities

  • Willingness to learn
  • Reliable
  • Honest
  • Dedicated
  • Approachable
  • Ambitious

Qualifications required


Future prospects

We are looking for a successful candidate to develop into a valued member of our sales team during their apprenticeship programme. At the end of the apprenticeship contract it is the intention for the apprentice to be offered a permanent position within the organisation subject to the candidate’s learning journey.

Things to consider

The Apprenticeship National Minimum Wage (ANMW): From April 2017 the ANMW was set at £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

The Childcare Company is an online training company established in 2008. It is one of three family-owned companies, as well as two primary schools and a nursery. Our staff are passionate about business and business training, and also aim to be a pioneering force in further education learning technology. Impact Futures is now part of The Childcare Company and provides qualifications in Business and Admin, Customer Service and Health & social Care.


Impact Futures Training Limited


Langley Quay, Waterside Drive



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Training provider

Training is delivered to learners through blended learning, supported by one of our sector specialist tutors and an electronic portfolio system called Laser.  Teaching sessions are a variety of face to face, telephone, Skype, virtual classroom and interactive teaching resources. The teaching team are passionate to ensure every learner has the best possible learning journey that will ultimately support a learner in achieving their ultimate career goal

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by The Childcare Company

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Closing date: 30 Sep 2017