Business Administrator Apprentice - 11597 MASTERCALL HEALTHCARE

This is an exciting opportunity to contribute to the companies future growth and join an exciting, expanding company. You will be given lots of support and training to assist you through your apprenticeship.

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Closing date: 30 Nov 2017

Apprenticeship summary

  • Annual wage


  • Working week

    Monday-Friday, 9am-5pm

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    04 Dec 2017

  • Date posted

    26 May 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    4 available

Main duties:

  • To deal with internal and external correspondence on a day-to-day basis.
  • To support the team to maintain accurate, timely and legible records.
  • Collate information and data and work with it as directed.
  • To be a flexible and supportive team member.
  • Attend and take part in team meetings and regular reviews with line manager.
  • To be responsible for the use of physical equipment and to report any defects in equipment in line with company policy.
  • To carry out the following duties, as directed: word processing, data input, data extraction, photocopying, filing, and printing.
  • To answer/deal with enquiries and queries, both face-to-face and via the telephone, take messages and pass them on to the relevant member of staff in an appropriate and timely manner.
  • To prepare for and attend assessment meetings and participate in relevant training and educational programmes as and when required.
  • To adhere to the local and national Health and Safety.
  • Regulations and organisational Policies and Procedures.
  • To sign a Learning Contract with a Training Provider and adhere to the agreement.

Requirements and prospects

Desired skills

  • Competent on computer systems
  • Highly organised
  • Excellent time management
  • Punctual
  • Good communication and interpersonal skills

Personal qualities

Someone with an enthusiastic and professional attitude and a commitment to learning new skills.

Qualifications required

3 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalent) at grade D or above.

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Things to consider

Benefits: Staff receive NHS retail and leisure discount incentives and leisure activity cost savings via a Reward and Recognition Scheme. Mastercall offers a NHS pension package and 25 days’ holiday plus 8 bank holidays. The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

Employer Description The company is an NHS Out of Hospital and Out of Hours service provider. As an organisation, it has evolved from a local GP Co-operative, established in 1996, into a highly respected Social Enterprise provider of high quality urgent, scheduled and unscheduled care services.




International House

Pepper Road



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Training provider

Level 3 Business and Administration

Approximately 3% of training takes place in the QA learning centre classroom. 17% is done in the workplace, through workplace units, face-to-face meetings with your QA Assessor, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by QA Limited


0345 074 7825

Before you apply

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Closing date: 30 Nov 2017