Apprentice Receptionist/Administrator Wallace House Surgery

There is a vacancy for an Apprentice Reception/Admin assistant at Wallace House GP Surgery in Hertford. This vacancy is to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health.

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Closing date: 19 Oct 2017

Apprenticeship summary

  • Weekly wage

    £152.00

  • Working week

    Monday-Friday, 9:00am-5:30pm

    Total hours per week: 38.00

  • Apprenticeship duration

    53 weeks

  • Possible start date

    20 Oct 2017

  • Date posted

    22 May 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001235319

  • Positions

    1 available

There is a vacancy for an Apprentice Reception/Admin assistant at GP Surgery in Hertford. This vacancy is to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health.

You will need to demonstrate a positive and professional impression of yourself and the GP Practice by delivering customer service to patients and customer alike. If you want to start a rewarding career then this job is for you!

Duties include:

  • Managing patient requests in person, on the phone and via written communication.
  • Booking, amending, rescheduling and cancelling patient appointments.
  • Distributing prescriptions.
  • Action patient care follow- up arrangements as per clinicians instructions.
  • Advising patients of chargeable services and processing payments.
  • Providing patients with information about the Practice Services.
  • General housekeeping of reception and waiting areas.
  • Arranging transport and home visits.
  • Managing medical records recording patient contracts, attaching correspondence electronically and in hard copy and filing in correct order.
  • Maintaining and updating the practice patient database.
  • Ensuring confidentiality and data protection is observed at all times.

Requirements and prospects

Desired skills

  • Good communication skills, both written and verbal
  • Task driven
  • Confident
  • Attention to detail
  • Hard working
  • Articulate and willing to work in a team
  • Personal motivation

Personal qualities

  • Good interpersonal skills – positive engagement, building relationships, questioning and listening skills
  • Good written and verbal communication skills
  • Demonstration of patience, empathy and problem solving skills, when dealing with conflict

Qualifications required

GCSE (or equivalent) grade C or above in English and Maths desired but not essential.

Future prospects

Having gained a years worth of work experience and a qualification as a Customer Service Practitioner, you would be able to work as a Receptionist/Administrator in the Primary Care sector or in another similar setting.

Things to consider

Can you get there within a reasonable time and cost? Have you got the skills and qualities to deal with patients and communicate effectively? Please note these dates should be used as a guideline only, should the right applicant be found the vacancy may close early. The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

A busy GP surgery based in Hertford.

Employer

Wallace House Surgery

Address

5-11

St. Andrew Street

Hertford

SG14 1HZ

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Training provider

  • Level 2 City & Guilds Diploma in Customer Service Practitioner
  • Level 2 Technical Certificate
  • Level 1/2 Functional Skills in English, Maths, and ICT
  • Employee Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)
  • End Point Assessment

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

LIGA (UK) LTD

Applications for this apprenticeship are being processed by LIGA (UK) LTD

Contact

Helena Jacinto 0845 177 1880


Before you apply

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Closing date: 19 Oct 2017